When used in combination, our suite of essential Workforce Optimization tools captures, optimizes, and analyzes customer interactions and agent performance while maximizing IT resources.
Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge that can be analyzed by our advanced AI-driven multichannel analytics you can use to produce actionable knowledge that can improve customer interactions, agent performance, compliance management and transactions across the contact center and enterprise.
Meanwhile, operation continuity and assurance automates critical IT functions and reduces IT workloads.
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