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OnviCom™
An All-Inclusive Teleservices Platform

Address all Your Requirements and Grow Beyond Telephone Answering

Use our Essential, Advanced or Intelligently Automated solutions or add our IA solutions to your existing teleservices system from any other vendor.

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ESSENTIAL Teleservices

Everything You Need to Run Your Business

 

All-inclusive Teleservices Software as On-Premises or Cloud Services with the essential functionality required to operate your business cost-effectively.

  • Teleservices CRM Solution

  • Answering Service

  • Emergency/Dispatch, Help Desk

  • Multimedia Messaging

  • Teleservices Voicemail

  • Client Web Portal

  • HIPAA-Compliant Secure Messaging

  • Daily, Weekly, Monthly Reports

  • Operation Continuity & Replication

  • Back-Up/Recovery & Archiving

  • Call Recording, Screen Capture

ADVANCED Teleservices

Unify and add IP PBX, ACD, IVR & Telephony

 

Teleservices capabilities with embedded IP PBX capabilities that automatically routes customers right where they want to be quickly and accurately.

  • Full-Featured IP PBX

  • Voice Mail with Email Notification

  • Find Me/Follow Me

  • IVR, ACD

  • Telephony Platform - LCR, IMT

  • Failover Feature​

IA Teleservices

Analytics, Automation & Smart Virtual Operators

 

Intelligently Automated solutions that enable you to operate more efficiently and expand services and utilize Multichannel Analytics, Automation and Smart Virtual Operators.

Our Clients Say

"We started our business 23 years ago with OnviSource and have grown it year over year through our hand-in-hand partnership.  They have kept up with the changing times and continue to improve services for their clients. We like their personal approach and responsiveness to our needs, trends and changes in the marketplace."
Owner / Big Messages
Big Messages Logo

CUSTOMER TESTIMONIAL

Shari Rosen, Owner, Answering Service Inc.

Shari Rosen, Owner

Answering Service Inc.

I've operated a teleservice company for over 30 years, and recently, I made a significant transition from OnviSource OnviCom on-premises solution to their OnviCom Cloud Platform.  Transitioning to this next generation of OnviCom was effortless in terms of the impact on my team and the use of the application by my agents.

 

What made this transition even more remarkable was the fact that I also switched telco providers at the same time. I was pleasantly surprised by the exceptional coordination between OnviSource and my new telco provider. They worked together diligently to ensure that my system was ready to go live without a hitch.

 

Leading up to the go-live date, both OnviSource and Joon kept me well-informed about their progress. They patiently trained me on how to access the Cloud Service until I felt confident in operating the system.

 

I genuinely believe that without the unwavering support, dedication, and expertise of the OnviSource team, my staff and I would have faced numerous challenges during this transition.

 

I am grateful to have formed a partnership with OnviSource. It is reassuring to have a partner I can depend on and trust to deliver innovative solutions and services that enable me to grow my customer base and revenue. I look forward to continuing our business relationship.

 

Thank you, OnviSource, for making this transition painless. It is a testament to your commitment to excellence.

Teleservices & Telephone Answering Customers We Support

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The Best Answering Service Logo
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Fagan Answering Logo
Allendale Answering Service Logo
Angel Answering Service Logo
Global Wireless Healthcare Services Logo
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Request a Demo or Pricing

Schedule a demo at no obligation or request a price custom proposal

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