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Unveil customer sentiment
AI-driven automated surveys, notifications and response management

A little feedback goes a long way to understanding how customers view your brand

Gain valuable insights into customer satisfaction, preferences, and pain points to understand how your business is perceived in the market.

 

Identify areas for improvement and tailor your products or services to better meet customer needs.

 

Measure the effectiveness of campaigns, product launches, and overall brand perception, enabling you to make data-driven decisions that drive business growth and success.

 

Build stronger relationships, enhance brand reputation, and stay competitive in today's dynamic marketplace.

Multichannel feedback management

Survey customers and employees across multiple channels throughout the customer journey and across voice and digital interactions.

Collected data can be analyzed automatically through AI-driven analytics offering bottom-line actionable knowledge from all customer touch points, interactions and transactions to provide the true essence of your customer and employee sentiments.

Email

Text SMS

Calls

Social Media

Surveys

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AI-driven surveys and feedback

Initiate automated customer surveys and gather valuable feedback and Voice-of-Customer sentiment

  • Survey templates and voice prompts, scoring, priority levels, and summaries for easy setup

  • Speech and text analytics produce actionable knowledge, trend information and sentiment

  • Identify sentiment based on scores, subjects and more

  • Automatically trigger actions when certain thresholds, scores or feedback are detected

  • Feed survey results back to agents

  • Integrate with third parties for processing 

  • Uses SIP-trunking for "survey-as-a-service''

AI-driven notification and response management

Keep customers informed and enable self-service response or a redirect for live engagement by sending automated notifications with response options.

  • Schedule and prioritize outgoing communications

  • Trigger notification without the need for manual effort

  • Brand messaging to represent each client

  • Deliver notifications with a pathway for automated response or escalation

  • Solicit, gather, and compile customer feedbackfor later analysis by your clients

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Contact Us

Contact us for a consultation, information about our solutions, or to schedule a demo.

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Your information will always remain private.

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Call (800) 311-3025

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