Accurately and Rapidly Convert Speech into Text
Captora understands language and speech to accurately transcribe enormous volumes of voice files into text in near-real time.
Captora produces standard, text-based documents (.txt) that can be used for big data management, data mining, data and document categorization and indexing.
Speech analytics can also be enhanced with Captora STT.
Speech analytics typically begins by searching for expected keywords and phrases. Drilling down further with Captora to search every word transcribed from a call recording provides an even deeper level of accuracy and understanding.
Captora can convert audio files to a user-friendly PDF format as well as transcription of audio/video.
Captora is an essential component of OnviSource’s intelligent automation solutions to capture, unify and analyze data and media related to the entire customer journey and engagement at every customer touchpoint.
Results of multichannel analytics are then provided to our decision-making engine to make the best decision and automatically launch actions.
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