Intelligent Transformation beyond Intelligent Automation™
Make the most of your data and processes so you get bottom-line results you can use across your business, easier and faster.
AI-powered analytics and automation to battle your company's biggest challenges
Enterprise products generate enormous amounts of dispersed data making it difficult to get a universal view of important business functions such as customer loyalty.
Business and operational processes are often disconnected and provide no end-to-end process automation or results.
No Bottom-Line Results
Even with Intelligent Automation solutions, the volume of statistical and analytical data and automated processes remain disconnected and difficult to interpret.
Transform scattered data and disconnected processes into holistic, unified, and timely data-driven business intelligence.
Intelligent transformation applies an added layer of analytics and automation to data generated from Intelligent Automation solutions to deliver universal bottom-line actionable knowledge you can apply to your improvement strategies and efforts.
In addition, intelligent transformation can connect separate automations or processes to give you efficient end-to-end process automation across your company.
Holistic improvements to intelligently transform your business require
automated solutions that work in harmony
Automation through RPA and Intelligent Virtual Agent
Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics
Soft Skills Improvement
Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy
QA & Compliance Management
AQA, Professional Skills Improvement, Compliance Mgmt.,
First Call Resolution
across the customer base
Customer Service Intelligent Automation
Intelligent Virtual; Agent, RPA/BPA for Customer Service Fulfillment
Customer Journey Analytics
Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience
CSAT Tracking, Scoring, CSAT, NPS, CES, VES
Customer Interaction & Trend Analytics
Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn
across the company
Automated Business Intelligence
Markets, Products, Service, Competition, Industry, Legal
Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Mgmt.
Business Process Automation
Connecting Workflows and
Automating End-to-End Processes
Robotic Process Automation
Automation of Workflows