Extract Valuable Intelligence with Automated Speech Analytics
Speech Analytics software analyzes 100% of audio files and call recordings fast!
Mine your untapped voice data
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Identify repeat calls and root causes
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Monitor compliance and policy adherence
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Score agent performance / script adherence
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Measure customer sentiment
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Understand and mitigate escalations
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Spot trends and gather intelligence
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Discover competitive mentions
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Validate sales and transactions
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Deliver more targeted training
Speech Analytics Software Features
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Filters high volume audio files, recorded calls and voice mail
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Automatically categorizes and narrows files to only those that require more in-depth analysis by QA personnel
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Unlimited, user-defined scoring and analysis templates
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Auto-scoring analyzes and scores calls against the QA template
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Multi-lingual analysis available
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Reusable templates offer an unlimited number of user-defined questions and custom point system per question
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Trend analysis and business intelligence reports
Add-On Options for Transcription and Deeper Analysis
OnviSource offers the option for transcription of recorded audio files.
Add desktop analytics, text analytics and a decision-making engine for:
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Multichannel and Cross Channel Analytics
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Multichannel Quality Assurance & Customer Experience Management
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PCI Compliance
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Process and Workflow Automation
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Employee Work Compliance
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Robotic Process Automation (RPA)
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