For more than 18 years, OnviSource has enabled small-to-large companies across a broad range of industries to achieve improvements in workforce performance, customer experience and business processes. Today, OnviSource does this by offering software and cloud solutions for “Intelligent Transformation Beyond Intelligent Automation™” to help customers achieve employee excellence, customer loyalty and business productivity; the three most impactful areas of any company. OnviSource delivers its solutions with the commitment to make the solutions fit customers' specific needs; functionally, operationally and financially.
Company’s Intelligent Transformation strategy is delivered by ia.UniverSum™, a broad range of progressive, Intelligent Automation (IA) solutions working in harmony to achieve holistic optimization across organizations. ia.UniverSum™ IA solutions are powered by iMachine™, the OnviSource proprietary hyperautomation platform consisting of artificial intelligence (AI), machine learning, multilevel relational deep mining, conversational AI, analytics engines, and low-code/no-code robotic process automation and business process automation (RPA/BPA).
ia.UniverSum highly affordable solutions, offered as SaaS/cloud services or software, consist of AI-driven hyper analytics (including desktop analytics), customer survey, RPA and BPA, intelligent virtual agent (IVA), intelligent call routing (ICR), embedded call recording and screen capture, and all-inclusive teleservice/telephone answering service customer engagement management.
OnviSource makes solutions fit customers’ specific needs using its unique pre-and-post sale programs that include consultation, proof of concept, on-boarding and hands-on operation assistance as well as a series of customer loyalty programs beyond conventional support programs.
OnviSource is headquartered in Plano, Texas (North Dallas area).