Resource Library

For more than three decades, Advance Communications has served as a trusted partner to businesses across multiple industries - delivering professional, reliable, and customer-focused telephone answering and contact center services.

TymeGlobal, a U.S.-based BPO leader in hospitality outsourcing, provides guest experience, reservation, and customer engagement services to premium hotels and resorts worldwide. Operating at the heart of the hospitality sector, Tyme Global’s mission is to deliver “Five-Star service with every interaction. ”By blending innovative technology with human empathy, Tyme Global helps luxury hotel brands exceed guest expectations and maintain world-class reputations.

For more than four decades, Direct Line Answers has proudly built its reputation on excellence — answering every call with precision, empathy, and professionalism.
As a multi-award-winning contact center and 24/7 answering service, quality assurance has always been at the heart of Direct Line’s success.

Agentic AI is revolutionizing banking, financial services, and insurance by blending automation, analytics, and human oversight to deliver secure, compliant, and empathetic customer experiences. This intelligent approach drives operational resilience, regulatory precision, and real-time engagement across every channel.

Agentic AI is redefining telecom operations by combining automation, analytics, and human empathy to overcome rising costs and customer churn. This transformative approach enables service providers to deliver proactive, outcome-driven experiences that boost efficiency and loyalty.

Telephone Answering Services (TAS) are evolving from basic call handling to strategic, outcome-driven support that enhances client retention and business performance. Powered by Agentic AI, modern TAS operations are leveraging advanced technologies to meet rising expectations and deliver measurable value.

OnviSource’s OmVista Agentic AI empowers healthcare organizations to transform operations and elevate patient experiences by seamlessly integrating human empathy with intelligent automation and analytics. This balanced approach drives efficiency, compliance, and compassionate care delivery.

Discover how Agentic AI transforms healthcare operations by combining automation, analytics, and human empathy to improve efficiency, compliance, and patient experience across the care ecosystem.

How Contact Center Agentic AI Solutions (CCAAS) Can Reduce Customer Churn by Up to 20% While Boosting Agent Productivity, Optimizing Operations, and Driving Revenue Growth.

Learn how Agentic AI enables call centers to achieve measurable performance gains, reduce operational costs, and deliver superior customer service—without increasing headcount.

Connect agents to insights for improved performance and operational efficiency, and foster a culture of continuous growth with instant access to the KPIs that matter to your agents and your contact center.

Explore how today’s AI can evolve into AI Agents and Agentic AI augmented by applied Artificial Wisdom. Learn how AI-driven solutions can be practically implemented using a step-by-step framework to enhance agent performance, customer loyalty and operational efficiency.