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OnviSource News & Resources

Browse our latest news, press releases, ebooks, videos, white papers and market mentions.

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Trends and technologies shaping the future of contact centers that deliver outstanding customer experiences, optimize workforce performance, and boost business productivity.



Practical Tips to Address Agent Attrition in the Contact Center:

How to create a supportive, engaging, productive work environment that fosters agent retention.​

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Discover how simulated testing and validation for the contact center can drive productivity and elevate customer service. Uncover the benefits now!

OnviSource Case Study: Voice Link of Columbus

Case Study

How Voice Link of Columbus improved employee and CX with AQA and integrated analytics to improve workforce performance, business productivity, and client satisfaction.

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5 Winning Strategies to Battle Agent Attrition in the Contact Center

How to combat the staggering costs of employee turnover and agent attrition.

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Contact centers and enterprises with technology debt often miss out on insights that drive decision-making. Explore how to get the answers you’re looking for without sacrificing what's already in place.

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Press Release

OnviSource Customer Excellence Forum leads four contact center customers to achieve excellence with Nexe`llecta.




Achieve transformation by integrating dispersed data, generating actionable insights, and automating processes to enhance performance, customer loyalty, and business productivity.

Happy Call Center Agents


Discover the power of integrating contact center and enterprise systems for human-centric growth. Unify data, empower agents, and drive meaningful change.

EMERGE Press Release

Press Release

OnviSource and its parent company, Omvix, announce the formation of the EMERGE Global Member Association for Excellence

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Press Release

OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services

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Unleashing the Potential: The Power of Applying Automation to Analytics Intelligence


Case Study

How OnviSource empowered a US-based leading wireless service provider, reducing subscriber attrition and increasing survey rates by 30% to improve customer satisfaction and loyalty.

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5 Steps to Deploying Interaction Analytics Successfully in the Contact Center and Enterprise

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Rapid Adoption of Our Interaction Analytics Across the Teleservice Industry

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Overcoming 7 Costly Challenges in the Teleservice Service Industry: Challenges, Solutions and Practical Use Cases

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Learn why dispersed technologies meant to assist in improving overall performance are themselves creating a barrier to achieving excellence.


White Paper

5 Capabilities Necessary to Align Your Business Processes with Customer Demands



Intellecta Multichannel Analytics Product Overview


White Paper

Develop Positive Customer Experiences by Transforming Workforce Optimization to Customer Experience Management



Business Insight: Breaking Down Enterprise Silos and Achieving Enterprise-wide Unification and Intelligent Automation

OnviSource Press Release

Press Release

OnviSource Unveils Nexe`llecta, A Next-Generation and Highly Advanced Analytics Solution Powered by Generative AI


Market Perspective


Ventana Research analyst, David Menninger, looks at how OnviSource AI and Automation solutions can boost CX Analytics for the contact center.

Press Release

Press Release


A Major US Wireless Service Provider Uses OnviSource Fifth Generation and AI-Driven Hyper Analytics to Improve Customer Loyalty


Press Release


Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution


Video & White Paper

Benefits of Intelligent  Automation Solutions



Successful Management of Today's Work-from-Anywhere (WFA)

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6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics

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Press Release

The National Small Business Association names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council to promote the interests of small businesses.

OnviSource News Article



Transforming Contact Centers from a Cost Center to a Value Center




AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions for Teleservices. 

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Our approach to RPA utilizing a combination of RPA, BPA, AI, analytics and decision-making engines to automate conventional tasks or end-to-end processes.


White Paper

Intelligent Virtual Agents:
The Promises, The Challenges & The Pitfalls


White Paper

Customer Experience Management  Powered by Artificial Intelligence (AI)

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Press Release

OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa



Learn about how we deliver intelligent transformation, how our solutions solve business challenges and the our evolution of our solutions and success over 18 years.

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Improving Business Efficiency and Customer Service with AI-Driven Software and Cloud Solutions


Analyst Perspective


Ventana Research analyst, Keith Dawson, looks at how OnviSource is at the forefront of bringing intelligence and automation to the contact center.

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Addressing 4 fundamental areas of challenge for enterprises and the success solutions needed to address them.


Magazine Article

OnviSource Named Top 10 RPA Vendors to Watch in 2021



Managing Contact Center Key Performance Indicators using AI, Analytics and Automation

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