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In a digital-first world, put your customers in control with

Self-service solutions

Self-service solutions that feel like the real thing

Bring the power of conversational AI to the convenience of self-service to answer routine inquiries that might otherwise be a drain on resources. Let agents focus on the more complex interactions that really impact the customer experience.

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Intelligent virtual agents offer:

  • Faster response and resolution time

  • Reduction in employee stress and burnout

  • Unlimited, rapid access to knowledge

  • A self-learning system

  • Predictive and proactive support

  • Increased productivity of customer service teams

  • Scalability that adjusts to customer demand without increasing overhead

Intelligent virtual agents can:

 

  • Offload routine tasks and answer common questions

  • Be quickly scaled up or down based on demand

  • Automate tedious and time-consuming processes for live agents or augment their performance in conversational form

  • Seamlessly interface to third-party chat and knowledge systems 

  • Be managed, configured, trained, and administered through an easy-to-use interface

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An integral part of workforce optimization & customer experience management

 

Unlike siloed chatbot products, our intelligent virtual agents are an extension of the live team that are powered by our proprietary AI engine with NLU/NLP and deep learning.

Advanced analytics surround and support intelligent virtual agents to conduct automated QA, first call resolution improvement, trend and intent analysis, and topical categorization for 100% of interactions.

What could your return on investment look like?

Whether you want to augment agent performance or offload routine tasks so agents can focus on more complex interactions, we can help you realize a significant ROI.

Contact us today to see what your customized ROI could look like.

See Intelligent Virtual Agents in Action

Just complete this form and one of our self-service solution specialists will contact you shortly.

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Or speak to a specialist today!
Call (800) 311-3025

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