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OnviSource Recognized by Ventana Research

OnviSource Brings Intelligence to Contact Center Automation

Our Intelligent Automation strategy (supported by our Hyperautomation platform, software and cloud solutions) to help contact centers and enterprises achieve excellence in agent and employee performance, customer loyalty and business productivity, caught the attention of Keith Dawson, Vice President and Research Director of Customer Experience at Ventana Research.

Mr. Dawson speaks to the complexity of interactions today and the goal of managing customer experience. He notes “changes are spurring a reconsideration of tools that deliver process automation, intelligent interaction data and automated virtual agents.”

In addition, Keith outlines OnviSource’s journey and recognizes the benefits of our AI-driven analytics, intelligent virtual agent and automation solutions and their ability to drive customer experience improvement and loyalty for contact centers.

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“OnviSource is at the forefront of this automation shift, and any organization looking to increase productivity and reduce workforce workload should consider it.”

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