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Your path to TRANSFORMATION for

BPOs & Enterprise Contact Centers

Female Call Center Agent

Consistently amazing experiences.

Every interaction. Every time.

Enhance customer satisfaction, improve productivity, and reduce costs with AI-powered analytics and automation designed for enterprise contact centers and BPOs.

Customer experience

Drive customer loyalty with consistently amazing experiences. Access a 360-degree view of the customer journey across frontline voice and digital interactions and back-office touchpoints. From acquisition to service to lifetime value.

Employee experience

Create great employee experiences that lead to greater customer satisfaction. Easily identify areas for targeted coaching and training, streamline information access, and remove barriers to workforce excellence.

Quality and compliance

Ensure every customer interaction maintains the highest quality of service and adheres to company policies and procedures. Meet strict regulatory compliance requirements and monitor customer sentiment.

Self-service

Meet increasingly digital-first customer expectations with seamlessly integrated and automated self-service options with intelligent virtual agents that leverage conversational AI to answer routine inquiries.

See how AI-powered analytics and automation can work for your business with a free proof-of-concept today!

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Business Meeting

Enhance agent performance, improve customer experiences, and increase business productivity

before, during and after service with AI-powered solutions

Quality Assurance

Automate quality assurance monitoring across all voice and digital interactions to ensure consistent experiences from customer to customer and agent to agent and build customer loyalty.

Contact Center Processes

Identify bottlenecks and pain points in customer processes, facilitating continuous improvement efforts. Streamline processes identified through analytics, reducing manual intervention and errors.

Intelligent Call Routing

Avoid frustrating transfers and extensive wait times, and ensure customers reach the most suitable agent as quickly as possible with routing actions based on data, KPIs, and service process availability.

Compliance Management

Analyze interactions for compliance with regulatory guidelines and company policies. Automate alerts based on predefined keywords or phrases to indicate risks and ensure prompt resolution.

Workforce Performance

Identify areas where agents excel and where improvement is needed, providing conclusive guidance for targeted coaching and training. Track long-term performance trends to identify ongoing improvement.

Intelligent Virtual Agents

Handle routine inquiries, leveraging natural language processing and automation for efficient self-service. Continuously improve IVAs using analytics to enhance responses and capabilities.

Surveys and CSAT

Utilize VoC and surveys to gauge customer sentiment from conversations, supplementing traditional survey feedback. Automate follow-up actions based on analytics and surveys.

Transaction Improvement

Identify process inefficiencies or errors during agent-customer transactions, enabling refinements for smoother interactions. Integrated automation can suggest workflows for better FCR.

Seamless Integration

Achieve greater efficiency, improved CX and customer satisfaction, and increased agent performance, with fully integrated analytics and automation across the contact center and enterprise.

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Unique Customer Success Program

We Make Our Solutions Work for You!

  • Free consultation to identify areas of improvement.

  • Try before you buy with our no-obligation Proof-of-Concept (POC) program and demonstration of ROI.

  • Free 30-day hands-on operation assistance to on-board your team and ensure our solution is optimized to meet your needs.

Request a One-on-One Consultation

Discuss your specific challenges with one of our experts. 

In less than 30 minutes, you will learn how automation can transform your contact center functions.

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