Exceptional experiences win customers
and retain their loyalty over time
Customers ARE your business
If you don't have a clear understanding of how customers want to interact with you and what motivates them throughout their journey, you're missing out on bottom line business value.
Intelligently automate self-service
Give customers the power of choice with self service options that utilize AI-powered automation that integrates critical front and back-end data to personalize customer experiences that make an impact.
Increase customer retention and loyalty
CSAT scores alone just aren't enough to fully understand customer loyalty. But AI-powered analytics that unifies interaction data with back-office information delivers true understanding of which retention efforts are the most effective.
Analyze and manage the customer journey
Capture, analyze and manage the customer journey across all touch points and interactions with seamlessly integrated customer views that combine intelligence from the contact center with enterprise data points.
Understand customer motivation and intents
Unlock valuable business intelligence when customer speech, sentiment and interaction analytics are intelligently combined with behavior and intent data from across the enterprise to drive greater lifetime customer value.
Cultivate customer satisfaction and increase brand loyalty
Understand customer sentiment,
satisfaction, and retention potential throughout the customer journey
Customer Trends both Predictive & Prescriptive
Customer Journey & Interaction KPI
Indirect & Inferred Customer Feedback
Customer sentiment, behavior, intent and satisfaction analysis.
Customer survey, satisfaction tracking and scoring.
Insights for customer churn and loyalty
Intelligent 24/7 self-service
Capture and analyze interactions and voice of the customer
Intelligently automate and improve Quality Assurance (QA), compliance and First Call Resolution using actionable knowledge in real time or post interaction.
Utilize multichannel interaction analytics to uncover customer sentiment, behavior and trends and act on the data to effectively manage and improve customer experiences.
How we get you there...
Capture Voice of the Customer
Survey, solicit and analyze Voice of the Customer (VoC) directly, indirectly or inferred across the customer journey to discover your customers’ true opinion of your products or services.
Understand CSAT Over Time
Track, measure and score customer satisfaction key performance indicators such as Net Promote Score, Customer Effort Score, Customer Satisfaction Score, and First Call Resolution Score to evaluate performance.
Satisfy Demands for Self-Service
Satisfy customers demands for intelligent self-service using our Intelligent Virtual Agent (IVA) while reducing expenses, increasing throughput, and offering consistent services 24/7.
Efficiency and Accuracy
Automating workflows and processes makes interactions faster, more efficient and error free. Pre-populating data can personalize interactions to make experiences more satisfying for customers and employees.