OnviCare Service Programs
OnviCare objectives are to make OnviSource your Trusted Advisor before the purchase (even if you do not buy from OnviSource) and a Business Partner after your purchase.
OnviCare offers customer lifecycle assistance programs that starts with free pre-sale consultations and includes post-sale support services such as technical support, customer advocacy programs, best practices webinars, operation assurance and business intelligence services.
Free Pre-Sale Service
OnviSource fully understands the complexity and the challenges our customers are faced with when they try to analyze and understand their business problems. Selecting a true solution that can meet all aspects of their operational and business needs can often be an overwhelming experience.
We offer a variety of Customer Success Programs.
Dedicated to Customer Needs
Our commitment to customer loyalty begins at the very first contact. From sales and engineering to support services, our employees are dedicated to meeting every customer's needs quickly, and in whatever way is necessary, to best serve and become a trusted business partner.
Delivering, installing and making the multi-function and complex solutions operational - and fully satisfying customer's expectations - cannot be achieved unless a professional and skilled group of service engineers operate using productive processes and disciplines, advanced tracking and automated systems, and close supervision of empowered management.
OnviCare is implemented by a fully empowered team responsible for the services offered under OnviCare. OnviCare is closely and frequently monitored by the OnviSource executive team to assure its success.
Support & Best Practices
OnviSource provides the best technical support and we make it easy for our customers to use our services.We continuously monitor our performance and implement programs that improve our services and create customer loyalty.
We offer free webinars, training and best practices in order to maximize the benefits of our solutions.