Get a 360 Degree View of Interactions and Workflows
Synchronized capture of calls and desktop screens provides a complete picture of data and information related to interactions.
Recognize and reward your most efficient agents
See who adheres to your processes, CRM and other desktop applications.
Increase desktop efficiency
Improve call handling times, increase First Call Resolution and deliver outstanding customer service.
Identify top performers as they navigate screens
Use their recorded interactions to coach and train other employees to help them achieve high performance.
Screen Capture Features
Capture synchronized voice and video recording of desktop activity
Records in full color or grayscale, maintaining clear image resolution
Records up to 100 simultaneous workstations per server under typical settings
Negligible impact on utilization at workstations
Live monitoring of both voice and screen activity
Configurable capture and compression rates globally or individual workstations
Configurable random recording settings
Secure, encrypted, PCI-DSS compliant
Non-proprietary .avi storage and playback format
Full Windows Terminal Server Client support
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