UniverSum™

Software and cloud solutions powered by highly advanced technologies in Big Multimedia Data Capture and Management, Intelligent Automation, and Universal Analytics and Automation.

UniverSum provides 3-step and progressive solutions and delivers bottom-line actionable knowledge and end-to-end process automation across all organizations.

Capture & Manage

Capturing and Organizing Multimedia Data from Systems, Interactions, Transactions, Applications, 
and Databases 

Analyze & Automate

Per Interaction and Transaction Analyzing Data and Automating Processes 

Deliver Bottom-Line
Actionable Knowledge and End-to-End Process Automation

Universal Analytics & Automation

Employee Excellence

Customer Loyalty

Business Productivity

UniverSum

Employee Excellence

Agent Work Compliance

• AI-Driven Automated QA & Compliance Management

• First Call Resolution & Average Time Improvement

• Work and Process Adherence

• Agent Teams Universal QA & Compliance Management

Agent Soft Skills Improvements

Behavior, Attitude, Mannerisms, Professionalism, Empathy, and Cordiality

Agent Engagement & Performance Improvement​

Identifies agents who are active/inactive, productive/unproductive and measures them against targets and other agents or teams.

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Agents Performance Augmentation

• Using IVA, RPA, KPI Analysis

• Real-time Coaching and Next-Best-Action

Customer Loyalty

Customer Transactional Management

• Sentiment Analysis and Behavior

• Understanding Customers Trends

• Intelligent 24/7 Self-Service

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Customer Experience Management

• Customer Survey, Analysis

• Customer Satisfaction Tracking, Analysis & Scoring  - NPS, CSAT, Resolutions and ART, CES

• Customer Trend & Predictive Analysis

• Customer Journey & Interaction KPI Analysis

• Indirect and Inferred Customer Feedback Analysis

• Insights for Customer Churn or Loyalty

Business Productivity

Cognitive Automation

• RPA + BPA + AI + Analytics

• Workflow Automation

• End-to-End Business Process Automation

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Automated Bottom-Line Actionable Knowledge & Solutions

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• Business Intel Reports & Dashboards

• Automated Data Categorization, Classifications, Trends, Discovery of Unknowns

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Digital Workforce – Remote, On-Site, Hybrid

• 24/7 Intelligent Self-Service

• Intelligent Virtual Agent-Employee

• Cost and Expense Reduction

• Increase in Productivity and Consistency

1

Delivering knowledge and proving it before you buy 

• Industry use cases, research and best practices

• Free consultation to analyze problems and offer solutions

• Try before you buy using free Pilot Programs or Proofs-of-Concept (POC)

• Demonstration of ROIs and benefits

2

Aligning solutions with your budget and custom needs

• Highly affordable and competitive prices for companies of all sizes

• Attractive payment plans, if needed

• Agility and flexibility in customization and integration

• Low total cost of ownership (TCO)

3

Delivering solutions the way you want them

• On-Premise Software

• SaaS

• Subscription Models and Managed Services

• Hybrid

4

Helping you experience the benefits and ROIs

• Free 30-day hands-on operational assistance to assure our solution is working for your specific needs

• Show you the ROIs in action

• Train you for the best practices

5

Remaining as a your true partner

• Customer loyalty programs beyond conventional customer support services

• Customer Confirmation, Focus and Satisfaction Programs