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Intelligently Transform to EXCELLENCE

Go beyond Intelligent Automation per each function

and Intelligently Transform to Excellence across all functions to achieve universal Employee Excellence, Customer Loyalty and Business Productivity.

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Introducing a single platform for Intelligent Transformation

UniverSum

Software and cloud solutions powered by highly advanced technologies in Big Multimedia Data Capture and Management, Intelligent Automation, and Universal Analytics and Automation.


UniverSum provides 3-step and progressive solutions and delivers bottom-line actionable knowledge and end-to-end process automation across all organizations.

Intelligent Transformation Solutions

Capture & Manage

Capturing and Organizing Multimedia Data from Systems, Interactions, Transactions, Applications, 
and Databases 

Analyze & Automate

Per Interaction and Transaction Analyzing Data and Automating Processes 

Deliver Bottom-Line
Actionable Knowledge and End-to-End Process Automation

Universal Analytics & Automation

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Employee Excellence

Customer Loyalty

Business Productivity

UniverSum

Automatically analyze enormous amounts of dispersed and multimedia data from many systems to produce bottom-line actions and connect and automate disjointed processes to deliver end-to-end results.

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Deliver excellence for your most critical objectives.

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Employee Excellence

Agent Work Compliance

 

  • AI-Driven Automated QA & Compliance Management

  • First Call Resolution & Average Time Improvement

  • Work and Process Adherence

Agent Soft Skills Improvements


Behavior, Attitude, Mannerisms, Professionalism

Agent Engagement & Performance Improvement

  • Gamification

  • Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement

Agents Performance Augmentation

  • Using IVA, RPA, KPI Analysis

  • Real-time Coaching and Next-Best-Action

Customer Loyalty

Customer Transactional Management

 

  • Sentiment Analysis and Behavior

  • Understanding Customers Trends

  • Intelligent 24/7 Self-Service

Customer Experience Management

 

  • Customer Survey, Analysis

  • Customer Satisfaction Tracking, Analysis & Scoring  - NPS, CSAT, Resolutions and ART, CES

  • Customer Trend & Predictive Analysis

  • Customer Journey & Interaction KPI Analysis

  • Indirect and Inferred Customer Feedback Analysis

  • Insights for Customer Churn or Loyalty

Business Productivity

Cognitive Automation

 

  • RPA + BPA + AI + Analytics

  • Workflow Automation

  • End-to-End Business Process Automation

Automated Bottom-Line Actionable Knowledge & Solutions

  • Business Intel Reports & Dashboards

  • Automated Data Categorization, Classifications, Trends, Discovery of Unknowns

Digital Workforce – Remote, On-Site, Hybrid

 

  • 24/7 Intelligent Self-Service

  • Intelligent Virtual Agent-Employee

  • Cost and Expense Reduction

  • Increase in Productivity and Consistency

5 Unique Customer Success Programs

Designed to make our solutions work for you with a guaranteed Return on Investment (ROI), or you don't pay.

1

Delivering knowledge and proving it before you buy 

  • Industry use cases, research and best practices

  • Free consultation to analyze problems and offer solutions

  • Try before you buy using free Pilot Programs or Proofs-of-Concept (POC)

  • Demonstration of ROIs and benefits

2

Aligning solutions with your budget and custom needs

  • Highly affordable and competitive prices for companies of all sizes

  • Attractive payment plans, if needed

  • Agility and flexibility in customization and integration

  • Low total cost of ownership (TCO)

3

Delivering solutions the way you want them

  • On-Premise Software

  • SaaS

  • Subscription Models and Managed Services

  • Hybrid

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4

Helping you experience the benefits and ROIs

  • Free 30-day hands-on operational assistance to assure our solution is working for your specific needs

  • Show you the ROIs in action

  • Train you for the best practices

5

Remaining as a your true partner

  • Customer loyalty programs beyond conventional customer support services

  • Customer Confirmation, Focus and Satisfaction Programs

Find Out How We Helped Some of Our Customers Achieve Excellence

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Contact Us

Speak with us today!
Call (800) 311-3025

Contact us for a consultation, information about our solutions or to schedule a live demo.

A solution specialist will contact you  as soon as possible.

Thank you! We'll contact you soon.