Intelligent Automation Everywhere
in your Enterprise 

Success solutions for your contact center, workforce, customers and business.

Powered by our Hyperautomation Platform
consisting of AI, Analytics and RPA/BPA  for companies of all sizes through highly affordable software and cloud solutions.

Delivered with our Guaranteed ROIs, or customers don't pay.

Optimize

Contact Center

Operation

Features & Benefits >

• Automated QA & Compliance  Management

• 100% Interaction Analytics

• First Call Resolution (FCR) Improvement 

• WFH Audio Quality Monitoring, Analysis, Coaching, Notifications

• Agent Performance Augmentation through Interactive Robotic Process Automation (RPA)

• Agent Workload Management through the Addition of Intelligent Virtual Agent (IVA)

• Process & Workflow Automation

• Automated KPI Capture, Analysis, Actions

Improve

Employee

Performance

Features & Benefits >

• Automated Employee Skills and Compliance Evaluation, Training, 
  Real-Time Coaching 

• Employee Sentiment, Behavioral Analysis and Improvement

• Employee Work Adherence, Remote Monitoring, Performance Analysis, Real-Time Notifications

• Employee Performance Augmentation through Interactive Robotic Process Automation (RPA)

• Employee Workload Management through the Addition of Intelligent Virtual Agent (IVA)

Improve

Customer Satisfaction

Features & Benefits >

• Intelligent Call Routing (ICR)

• Advanced Call Recording, Screen Capture

• Multichannel Customer Interaction Analytics

• Customer Sentiment, Intent, Behavior and Trend Analysis

• First Call Resolution (FCR) Improvement 

• Automated Surveys, Notifications and VoC

• Customer Satisfaction Scoring – CES, NPS, CSAT

• IVA - 24/7 Self-Service Using Intelligent Virtual Agent and Chatbot

• RPA - Agent Transaction Automation

Improve

Business

Management

Features & Benefits >

• Multichannel Enterprise-Wide Data Analytics, Unification, Compliance and Categorization

• Transcription and Speech-to-Text

• Robotic Process Automation (RPA)

• End-To-End Business Process Automation

• Desktop Transaction Automation

• Market/Business Intelligence Trend Analysis

• Business Compliance and Protection

• Intelligent 24/7 Self-Service