Transforming Contact Centers to
Super Agent | Super CX | Super Ops
We Empower
Agents to Meet or Exceed Performance Targets
Enterprises to Meet or Exceed Customer Expectations
Companies to Increase Their Operational Efficiency
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Powered by an Empathetic Balance of Agentic AI and Human Expertise
"Empathetic" - We offer AI solutions that understand emotional context and human needs.
"Balance" - We balance Agentic AI with human expertise, do NOT replace humans, but work alongside to boost their performance.
"Agentic AI" - Our Agentic AI understands the goals, takes autonomous actions, makes decisions, and delivers the end-goals.
"Human Expertise" - We augment our Agentic AI technology with our 20-year domain expertise to deliver end-goals.
We Effectively Address Contact Center Impactful Challenges
20 years of business viability and customer loyalty through progressive innovations aligned with the contact center industry
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Agent Performance
and Retention
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SUPER AGENT – Achieving Excellence in Agent Performance, Throughputs, and Retention
• Agent Performance/Adherence Improvement
• Agent Customer Interaction Improvement
• Agent Throughputs Increase by 30-60%
• Agent real-Time Assist Leading to Positive Outcomes
• Agent Engagement, Satisfaction, and Retention
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Customer Satisfaction
and Retention
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SUPER CX – Achieving Excellence in Customer Satisfaction, Retention, Lifetime Value Expansion
• Customer Insights, Sentiments, Behavior, and Propensity
• First Call Resolution (FCR) Improvement and Proactive
Service
• CSAT Management – Positive NPS, CE, Etc.
• Customer Retention and Churn Prevention for Up to 20%
• New Customer Sales – Up Sales, Cross-Sales
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Operational
Efficiency
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SUPER OPS – Achieving Excellence in Operational Efficiency
• Reducing Work and Call Volume
• Increasing Productivity and Throughput without Adding
Headcount or Expenses
• Retaining Employees
• Increasing Revenues and Profitability
• Real-Time Visibility, Security, and Protection
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We Offer OmVista Agentic AI Solutions
Unify, Analyze, Automate, Assist, Engage
Data Unification
Multimodal Analytics
Meta Analytics
Automation
Agent Assist
Agent Engagement
Driven by
ChatOrchestra Conversational Agentic AI
Understands the goals, makes decisions, takes autonomous actions, and delivers the end goals.
An “AI-Native” Architecture – Not an “AI-Enabled” Architecture
Combined with Our Human Expertise Services
Business Analytics Service (BAS)
EngageHub
OmVista AI Central Hub to Chat the Outcome, Guide in Real-Time, Engage to Succeed
ChatOrchestra - Makes OmVista A Conversational AI
It's like CatGPT but focused on YOUR business.
Chat with OmVista in natural language about your End Goal
It automatically processes all steps needed to deliver your End Goal
AgentAssist - Operates as your Agent's Empathetic AI Partner
Augmenting Your Agent Performance. Not Replacing.
And Creating a Super Agent.
AgentEngage - Agent Engagement
Real-time Performance Dashboard, Gamified Collaboration,
Agent Satisfaction, and Agent Retention
OmVista: Contact Center Agentic AI Solutions
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It automatically processes all steps needed to deliver your end goal.
1. Captures interactions for last month
2. Runs QA
3. Finds agents scoring below 70
4. Finds relevant training for each
5. Sends training material to each
6. Follows-up for training completion
7. Reports to Training Supervisor
ChatOrchestra
Makes OmVista A Conversational Agentic AI
Like ChatGPT, but focused on your business
Chat with OmVista about your end goal
in natural language.
Example Chat
“Run QA for the last month, identify
agents who scored below 70, send
relevant training documents to
agents who scored less than 70, and send training completion
confirmations to the supervisor.”
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Before you acquire the OmVista AI Solution
We offer a Free-of-Charge Consultative Service to:
• Develop objectives of the function aligned with business needs
• Optimize and fix processes before automation
• Design a solution directly addressing the objectives and more
• Prove the ROIs and benefits using a free-of-charge POC
• Propose a highly affordable, customized, and flexible solution
After you acquire the OmVista AI Solution
We will:
• Customize Solutions to Meet Customer-Specific Needs
• Optimize AI Models, Automation, and Performance
• Onboard and Demonstrate the ROIs and Benefits in Production
• Innovate Continuously to Deliver The Benefits of New Technologies
• Support Using AI-Centric Service: AI with Human-In-The-Loop
Offering Business Analytics Service (BAS)
Empathetically Balancing OmVista Agentic AI solutions with Our Human Expertise and Human-In-The-Loop.
Enabling Risk-Free Acquisition of our Solutions.
Why OnviSource?
Why Acquire Solutions from OnviSource?
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A Viable and Reliable
Partner
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20 Years in business, viable and progressive company
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Continuously aligning and pioneering advanced solutions for its customers
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Our customer retention lifespan can range from 5 to 20 years
Comprehensive, Tailored,
Affordable Solutions
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Offering comprehensive solutions to create Super Agent and Super CX while benefiting Operational Efficiency
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Highly affordable and flexible prices for products and services
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Flexible delivery models for SaaS, Managed Services, software, or a hybrid model
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Provides agility, customizations, and tailoring of solutions to customers’ specific needs
A Strategic
Partner
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OnviSource formed the AI Academy to support innovation of the best AI solutions for businesses continuously
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We offer Business Analytics Service (BAS): AI Technology with Human-In-The-Loop: Making the acquisition of our AI solutions risk-free by using special consultative services for before and after buying
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Empowering BPO Transformation to BFO
Solutions for the TAS and Teleservice Industries
Workflow Automation
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Generation of Call Summaries & TranscriptionsAut
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Wrap-Up Workflow Automation – Boosting Agent Throughput by 30-60% - More Workload Handling with Less Payroll Costs
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Automation of Processes, Emails, CRM Updates, Notifications, Reports, Etc.
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Reducing or Eliminating Expenses, Manual Work, Delays, Errors
Agent Performance Improvement
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Automated QA Scoring for 100% of calls•
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Discovery of Training Needs and Interaction Insights
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Discovery of Empathy, WOW Factor, Repeat of names,numbers etc
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ATSI Award of Excellence QA, Standard QA, Customized QA
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Agent Real-Time Agent Assist
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Agent Engagement, Performance Dashboard, Collaboration
Discovery of Business Intel and Interaction
Anomalies (“What You Don’t Know”)
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Silence during the calls and Call Avoidance
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Voice and Internet quality problems
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Discovery of BI during the Interactions
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Effective Management of Remote Agents
Client Satisfaction
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Minimizing Customer Messaging Errors•
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Handling Customer Calls with Minimal Hold Time
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Excellence in Customer Interactions
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Name, Phone No. Verification-Confirmation
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Empathy
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Wow Factors
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We Serve Call Centers on a Global Basis
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Here's what our customers have to say
Real TESTIMONIALS from Businesses Using Our AI-Powered Contact Center Solutions
Voice Link of Columbus
Our partnership with OnviSource and the adoption of interaction analytics have been transformative for our call center operations. The platform's innovative features have also improved our efficiency and empowered our agents to deliver exceptional service.
From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor.
Joann Fussell, CFO, Voice Link of Columbus