Intelligently Transform to EXCELLENCE

to achieve universal Employee Excellence, Customer Loyalty and Business Productivity.

ia.UniverSum™

ia.UniverSum is the sum of integrated and unified intelligent automation technologies working in harmony across the enterprise and contact center to deliver Employee Excellence, Customer Loyalty and Business Productivity.

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ia.UniverSum offers software and cloud solutions powered by highly advanced technologies in Big Multimedia Data Capture and Management, Intelligent Automation, and Universal Analytics and Automation.

Create

In addition to Prepacked Solutions, using Low-Code/No-Code RPA/BPA and Create and Auto-Run Workflows of Customized IA Applications

Extract

Capture, Record, 
Unify, Categorize and Manage Big Data from Everywhere

Transform

Analyze and Automate Enterprise and Contact Center Functions (individually and aggregated) to Generate 
Bottom-Line and End-to-End Results

Interact

Engage and Interact with Agents, Employees,
and Managers to Inform, Enlighten, Guide and Improve their Performance.

Employee Excellence

Customer Loyalty

Business Productivity

ia.UniverSum

Employee Excellence
across organizations

• Quality and compliance management for 100% of interactions and transactions

• Work and process adherence

• Improvement of agent soft skills, attitude, mannerisms and professionalism

• Agent engagement and real-time coaching, next-best-action and training 

• Agent activity and performance data analytics to improve productivity

• Augment agent performance using cognitive automation with RPA and intelligent virtual agents

Customer Loyalty
across the customer base

• Customer sentiment, behavior, intent and satisfaction analysis

• Customer survey, satisfaction tracking, scoring  for NPS, CSAT, and CES

• Customer trend, predictive and prescriptive analytics

• Customer journey and interaction KPI analysis

• Indirect and inferred customer feedback analysis

• Insights for customer churn/loyalty

• Intelligent 24/7 self-service

Business Productivity
across the company

• Cognitive workflow automation

• Cognitive and end-to-end Business Process Automation

• Business intelligence

• Intelligently automated data and content management

• Digital workforce using intelligent virtual agents and cognitive RPA bots

1

Delivering knowledge and proving it before you buy 

• Industry use cases, research and best practices

• Free consultation to analyze problems and offer solutions

• Try before you buy using free Pilot Programs or Proofs-of-Concept (POC)

• Demonstration of ROIs and benefits

2

Aligning solutions with your budget and custom needs

• Highly affordable and competitive prices for companies of all sizes

• Attractive payment plans, if needed

• Agility and flexibility in customization and integration

• Low total cost of ownership (TCO)

3

Delivering solutions the way you want them

• On-Premise Software

• SaaS

• Subscription Models and Managed Services

• Hybrid

4

Helping you experience the benefits and ROIs

• Free 30-day hands-on operational assistance to assure our solution is working for your specific needs

• Show you the ROIs in action

• Train you for the best practices

5

Remaining a true partner

• Customer loyalty programs beyond conventional support services

• Customer Confirmation, Focus and Satisfaction Programs