OnviCord Products

OnviCord Workforce Optimization
OnviCord is an advanced contact center product that provides all the functionality and features required to engage in comprehensive Workforce Optimization - effortlessly. Call Recording Quality Assurance and Compliance Management Video Screen Capture Workforce Management

OnviCord PRO - Voice and Data Recording and Tracking
Delivers simple, browser-based access to a robust tool-set that provides everything needed to manage recorded call information quickly and easily. OnviCord PRO's familiar interface encourages rapid adoption and improved productivity with very little training necessary for users.
OnviCord Excella - Quality Monitoring and Quality Assurance
Quality Monitoring
Enable supervisors and other authorized users to monitor calls in progress and perform quality monitoring from virtually any location for quality assurance, training, or evaluation.
Quality Assurance
Create unlimited custom evaluation templates to easily review recordings for scoring agent performance and confirming compliance criteria. Training based on the assessment of actual calls and real-world situations results in greater productivity and an increase in customer satisfaction.

OnviCord Pictora - Screen Recording and Tracking
Capture synchronized voice and video recording of desktop activity during customer interactions. Record video in full color or grayscale to expand capacity while maintaining clear image resolution.
OnviCord Persona - Workforce Forecasting and Scheduling
Manage your workforce efficiently by using concrete data to forecast need, and generate the best possible work schedule based on agents' skills to desired pre-set service levels.
OnviCord Explora - Speech Analytics
Explora analyzes OnviCord PRO call recordings, acts as a listening agent, delivers actionable events and provides a vehicle for analysis of every recorded call. Users can audio mine 100% of recorded calls without the need for costly resources and manual processes.br>