OnviCord software solutions deliver cost effective, advanced
capabilities in call recording and monitoring, screen capture,
quality management, agent scoring, and agent scripted coaching
and learning.

Highly Affordable Prices, Low Cost Operation and Broad Range of Scalability

OnviCord's highly affordable prices and ease of use facilitate 100% call recording, screen capture, QA and coaching while reducing training and administrative costs. Its scalability can support from 4-4,000 ports installations.

Interworking with Your Entire Enterprise

OnviCord products interface with almost all existing PBXs and can offer analog, digital, VoIP or a set of hybrid network connectivity. Additionally, Data Portals are offered to access, import and export OnviCord or customers' data.

Automate Maintenance, Reduce IT Costs, Increase Operations Continuity and Security

OnviCord products can significantly reduce customer's Total Cost of Ownership (TCO), IT workload and maintenance costs, and improve operations continuity when integrated with our OnviNet Operations Management software that offers:

Purchase it, or Lease it from Clouds - Your Choice

OnviCord capabilities are offered through both capital purchase and cloud-based services to match customers' business and financial needs.

Analytics-Based, Offering Speed, Automation and Actionable-Knowledge

Combined with our OnviSense Analytics products, OnviCord offers analytic-based quality and liability management, significantly increasing productivity in QA while offering valuable customer insight, e-discovery and business intelligence.

Real-time Automated Coaching, while Maximizing Opportunities for Each Transaction

OnviCord's scripted coaching and learning capabilities reduce training costs, prevent agent mistakes and assist agents to effectively conduct customer transactions while maximizing the benefits during each transaction, such as customer-specific reminders or offers, up-sales and cross-sales and management notifications for certain customer transactions.

Evolve into a Complete Optimization and Automation Solution

OnviCord products are integrated with the rest of OnviCenter product suite and can offer a complete set of Workforce Optimization and Automation solutions, including speech analytics, data mining and CRM scripted applications.

OnviCord PRO Call Recording & Monitoring

PRO delivers simple, browser-based access to a robust and advanced call recording software solution that provides everything needed to quickly and easily record calls and manage recorded call information and meta-data. OnviCord PRO offers an intuitive and familiar user interface encouraging rapid user adoption and user productivity improvement with very little training necessary for the users.

OnviCord Pictora Screen Capture

Pictora captures and records agent's desktop screens and transaction activities and synchronizes the recorded screens with their related calls during customer interactions. Pictora records screen videos in full color or grayscale to adjust with customer's network bandwidth requirements, while maintaining clear image resolutions. The synchronized capture of calls and screens can provide a complete set of information related to the details of every customer transaction.

OnviCord Excella Quality Monitoring and Quality Assurance

Excella Monitoring
Remote or on-site capability for monitoring live calls during the customer transaction, provided by Excella, can enable supervisors and other authorized users to observe and examine calls in progress and perform quality monitoring and agent scoring from virtually any location and for the purpose of quality assurance, training, or evaluation; as well as taking specific actions during the call if necessary.

Quality Assurance

With unlimited and customizable evaluation templates provided by Excella you can review recordings and examine, evaluate and score agent's performance and conformance to transaction compliances. Such valuable evaluation and scoring based on the assessment of actual calls and real-world situations will result in specific training programs, greater productivity and an increase in customer satisfaction.

OnviCord Mentora Scripted Coaching and Learning

Mentora offers customizable and automated real time 'coaching' and offline 'learning' capabilities, reducing training costs, preventing agent mistakes and assisting agents to effectively conduct customer transactions. Agents can maximize the benefits during each transaction, such as customer-specific reminders or offers, up-sales and cross-sales, and management notifications for certain customer transactions.. Mentora offers a script builder for IT personnel to develop or modify coaching and learning scripts.