Live Webinar: Practical tips to address agent attrition
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OnviSource Webinar: Practical Tips for Addressing Agent Attrition in the Contact Center

Silent quitting, poor agent engagement and low retention rates are having a negative and costly impact on contact center operational efficiency, service quality, and positioning in the market. 

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Join our distinguished panelists as we dive into this topic and explore how to create a supportive, engaging, and productive work environment that fosters agent retention and success.

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  • Blake Dunlop, Discovery Limited Head of Retentions

  • Christel Lategan, General Manager at Ucademy South Africa

  • Neville Cousins, leadership coach, trainer and contact center advocate

  • Kelly Hoffman, Ex-CEO and Founder of Vocalysd AI and Podcast

  • Heather Turbeville, OnviSource VP of Marketing & Customer Success 

What our experts will discuss:

Practical strategies related to agent engagement and retention in the contact center environment

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  • The startling costs of agent attrition 

  • Top tips to engage agents for the long term

  • The emotional impact when agents leave and how to encourage the agents you have

  • New tools and technologies that reinforce a positive work environment

  • How to establish a culture that embraces feedback, training, and coaching

Meet the Presenters

If you'd like to discuss transformation for your contact center, consult with one of our experts with no obligation. 

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