2022 OEO Association
Annual Meeting
was held in Las Vegas
September 20th-22nd
Industry & Business Knowledge Sessions
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TAS Business Insights and Best Practices presented by OEO Members
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Overview of the TAS Industry and Market for 2022
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Insight into Best Choices in Telecom Voice and Data
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Group Discussions and Exchange of Challenges/Ideas
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OnviSource Knowledge Sessions
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Product Updates & Benefits
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Training Sessions for Best Use of OnviSource Products
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Arrangements for One-on-One Q/A & Training Sessions
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OnviSource Partners’ Solutions & Benefits
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“Rapid-Fire” Q/A Session
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Giveaways for OEO members
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Opportunities for group socializing
Attendees connected with OnviSource and OEO Association members for an educational experience in an exciting location that offered fun and entertainment for everyone!
GUEST SPEAKERS
PeoplePraise
Thomas Schenk
Project Manager
OnviSource introduced PeoplePraise as a new partner specializing in teleservices and contact center agent engagement management. The PeoplePraise platform is now integrated with OnviSource’ Intellecta™ TeleServ Interaction Analytics solution. Intellecta's capabilities in workforce optimization and automated Quality Assurance for all agent interactions is available through the PeoplePraise agent engagement products.
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Thomas Schenk demonstrated the value of real-time analytics and tracking KPIs, performance monitoring and automated quality assurance for driving agent performance improvement.
Joon
Mike Heinrich
President
As President of Joon, Mike is an experienced business phone and telecom services provider, as well as an IT consultant for cloud voice and data services.
Mike provided insightful information about the latest in Cloud Services and will share the many advantages of using a cloud-based platform like OnviCom™ for teleservices with local and/or remote workers.
Association of Teleservices International
Jim Reandeau
ATSI Board President
On behalf of the Association of Teleservices International (ATSI), Jim addressed the state of the teleservices industry, touched on the impact of regulations and outlined the benefits ATSI has brought to its members for the past 80 years.
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Jim Reandeau also serves as CFO and Vice President of Business Development at Focus Telecommunications, Inc.
Not an OEO Member?
It's not too late to join the OEO Association if you're an OnviSource customer!
Email OEO Executive Director, Dan L'Heureux for information.
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FEEDBACK
I want to express to how amazing it was to catch up and see all the new products available to us. I can't wait to go back to work and show my staff all the new tricks and tips I learned from fellow OEO members. It was educational and a lot of fun!
Owner,
Answering Service, Inc.
This OEO meeting was the most valuable gathering of TAS owners I have experienced in my 35 years of these events.
The uniqueness of this meeting was the agenda itself. I have read enough agendas to know that what you see is not always what you get. This time, the opposite. What looked routine on paper came alive in person.
Owner,
Advance Communications
The OEO Meeting was informative and truly should not have been missed. The presentations given by Joon and PeoplePraise showed just how much more is out there for OEO members to utilize.
With all that is being done by user groups, regional associations and ATSI, there is no way our industry will not be prepared for the future! With [OnviSource] guidance and products, the industry will only get better!
Jim Reandeau,
ATSI Board President