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Process Automation
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Drive significant improvement in processes, productivity and cost reduction; eliminate human errors, latency in task completions, or process deficiencies.
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Process Automation uses AI-driven decision-making engines to enhance the intelligence of processes in the contact center, front and back office.
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Robotic Process Automation (RPA)
RPA automates manual and repetitive tasks or cross-organizational and cross-functional processes. It captures data and/or media and processes it based on user-defined rules, and deposits the results in designated destinations.
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As an example, sharing accurately-completed forms such as claims or mortgage applications from one department or location to another is seamless and immediate.
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Workflow Automation (WFA)
WFA uses technologies such as desktop analytics and employs either screen analysis or APIs. OnviSource WFA can automatically monitor the flow of transactions and launch user-defined actions in real time, resulting in automation of a variety of critical tasks such as:
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Detection of workflow deviations
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Transaction quality assurance
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Employee work compliance
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Occurrence of sensitive data in transactions
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Real-time coaching
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Launch of the next best action
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Detection of process deficiencies
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Discovery of sales opportunities
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Real-World Use Case
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Service provider uses AI-driven
solutions from OnviSource to improve efficiency and gather intelligence across the customer journey.
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