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Drive significant improvement in processes, productivity and cost reduction; eliminate human errors, latency in task completions,
or process deficiencies.
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Real-World Use Case
Learn how a Major Wireless
Service provider uses AI-driven
solutions from OnviSource to improve efficiency and gather intelligence across the customer journey.
Process Automation uses AI-driven decision-making engines to enhance the intelligence of processes in the contact center, front and back office.
Robotic Process Automation (RPA)
RPA automates manual and repetitive tasks or cross-organizational and cross-functional processes. It captures data and/or media and processes it based on user-defined rules, and deposits the results in designated destinations.
As an example, sharing accurately-completed forms such as claims or mortgage applications from one department or location to another is seamless and immediate.
Workflow Automation (WFA)
WFA uses technologies such as desktop analytics and employs either screen analysis or APIs. OnviSource WFA can automatically monitor the flow of transactions and launch user-defined actions in real time, resulting in automation of a variety of critical tasks such as:
Detection of workflow deviations
Transaction quality assurance
Employee work compliance
Occurrence of sensitive data in transactions
Launch of the next best action
Detection of process deficiencies
Discovery of sales opportunities
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If you have questions about automation or want to discuss potential applications of it in your organization, consult with us today. There's no cost or obligation.