Achieve Employee Excellence, Customer Loyalty and Business Productivity

with interworking solutions that work for you.

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Intelligent Automation Solutions

Capture, analyze and automate your interactions and processes and get to the bottom-line actionable knowledge you need to improve agent performance, customer satisfaction and business processes.

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FREE
Pilot Program
Intelligent Transformation Solutions

Capture & Manage

Capturing and Organizing Multimedia Data from Systems, Interactions, Transactions, Applications, 
and Databases 

Analyze & Automate

Per Interaction and Transaction Analyzing Data and Automating Processes 

Deliver Bottom-Line
Actionable Knowledge and End-to-End Process Automation

Universal Analytics & Automation

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Employee Excellence

Customer Loyalty

Business Productivity

UniverSum

Employee Excellence

Agent Work Compliance

  • AI-Driven Automated QA & Compliance Management

  • First Call & Average Resolution Time Improvement

  • Work and Process Adherence

Agent Soft Skills Improvements
Behavior, Attitude, Mannerisms, Professionalism

Agent Engagement & Performance Improvement

  • Gamification

  • Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement

Agents Performance Augmentation

  • Using IVA, RPA, KPI Analysis

  • Real-time Coaching and Next-Best-Action

Customer Loyalty

Customer Transactional Management

 

  • Sentiment Analysis and Behavior

  • Understanding Customers Trends

  • Intelligent 24/7 Self-Service

Customer Experience Management

 

  • Customer Survey, Analysis

  • Customer Satisfaction Tracking, Analysis & Scoring  - NPS, CSAT, Resolutions and ART, CES

  • Customer Trend & Predictive Analysis

  • Customer Journey & Interaction KPI Analysis

  • Indirect and Inferred Customer Feedback Analysis

  • Insights for Customer Churn or Loyalty

Business Productivity

Cognitive Automation

 

  • RPA + BPA + AI + Analytics

  • RPA – Workflow Automation

  • BPA – End-to-End Business Process Automation

Automated Bottom-Line Actionable Knowledge & Solutions

  • Business Intel Reports & Dashboards

  • Automated Data Categorization, Classifications, Trends, Discovery of Unknowns

Digital Workforce – Remote, On-Site, Hybrid

 

  • 24/7 Intelligent Self-Service

  • Intelligent Virtual Agent-Employee

  • Cost and Expense Reduction

  • Increase in Productivity and Consistency

 

Try Our AI-Driven Multichannel Analytics for 1 Month at No Cost or Obligation!

OnviSource is offering multichannel analytics at no charge for one month. Respond now to lock in your free pilot program with no obligation.

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FREE
Pilot Program