Achieve Employee Excellence, Customer Loyalty and Business Productivity
with interworking solutions that work for you.
Intelligent Automation Solutions
Capture, analyze and automate your interactions and processes and get to the bottom-line actionable knowledge you need to improve agent performance, customer satisfaction and business processes.
FREE
Pilot Program
Intelligent Transformation Solutions
Capture & Manage
Capturing and Organizing Multimedia Data from Systems, Interactions, Transactions, Applications,
and Databases
Analyze & Automate
Per Interaction and Transaction Analyzing Data and Automating Processes
Deliver Bottom-Line
Actionable Knowledge and End-to-End Process Automation
Universal Analytics & Automation
Employee Excellence
Customer Loyalty
Business Productivity
UniverSum
Employee Excellence
Agent Work Compliance
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AI-Driven Automated QA & Compliance Management
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First Call & Average Resolution Time Improvement
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Work and Process Adherence
Agent Soft Skills Improvements
Behavior, Attitude, Mannerisms, Professionalism
Agent Engagement & Performance Improvement
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Gamification
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Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement
Agents Performance Augmentation
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Using IVA, RPA, KPI Analysis
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Real-time Coaching and Next-Best-Action
Customer Loyalty
Customer Transactional Management
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Sentiment Analysis and Behavior
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Understanding Customers Trends
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Intelligent 24/7 Self-Service
Customer Experience Management
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Customer Survey, Analysis
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Customer Satisfaction Tracking, Analysis & Scoring - NPS, CSAT, Resolutions and ART, CES
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Customer Trend & Predictive Analysis
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Customer Journey & Interaction KPI Analysis
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Indirect and Inferred Customer Feedback Analysis
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Insights for Customer Churn or Loyalty
Business Productivity
Cognitive Automation
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RPA + BPA + AI + Analytics
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RPA – Workflow Automation
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BPA – End-to-End Business Process Automation
Automated Bottom-Line Actionable Knowledge & Solutions
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Business Intel Reports & Dashboards
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Automated Data Categorization, Classifications, Trends, Discovery of Unknowns
Digital Workforce – Remote, On-Site, Hybrid
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24/7 Intelligent Self-Service
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Intelligent Virtual Agent-Employee
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Cost and Expense Reduction
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Increase in Productivity and Consistency