Resource Library
Press Release
Billie Clarke's Answering Service Deploys OnviSource Intelligently Automated Analytics with AI/Machine Learning to Automate Quality Assurance and Performance Improvement
OnviSource announced today that Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource Intellecta Multichannel Analytics solution delivered as Cloud/SaaS.
Press Release
UniverSum Teleservice from OnviSource Offers AI-Driven Analytics and Automation across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations
UniverSum Teleservice Delivers Cloud Solutions that Operate Seamlessly across Multi-vendor Telephone Answering Systems and Applications
Press Release
Intellecta Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution
OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions
Press Release
A Major US Wireless Service Provider Uses OnviSource Fifth Generation and AI-Driven Hyper Analytics to Improve Customer Loyalty
Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies to Rapidly Discover Bottom-Line Actionable Knowledge and Trends
Press Release
CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement
Cloud-Based Intellecta Hyper Analytics from OnviSource Utilizes Automation and Complex AI/Machine Learning for Analysis Beyond Conventional Analytics to Discover, Analyze and Score Both Professional and Soft Skills
Press Release
Rapid Adoption of Our Interaction Analytics Across the Teleservice Industry
Numerous TAS providers have joined our UniverSum Teleservice community and have intelligently and cost-effectively improved the quality and productivity of their workforce while reducing their labor costs and challenges.
Press Release
OnviSource CEO and Chairman Ray S. Naeini Named to the National Small Business Association Leadership Council
The National Small Business Association names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council alongside other small-business advocates from across the country to promote the interests of small businesses to U.S. policymakers in Washington, D.C.
Press Release
OnviSource Unveils Nexe`llecta, A Next-Generation and Highly Advanced Analytics Solution Powered by Generative AI
Nexe`llecta Offers Unparalleled Insights and Capabilities for Enterprises and Call Centers of All Sizes Seeking to Significantly Enhance Employee Performance, Customer Experiences and Business Productivity
Press Release
OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market.
Press Release
OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services
OnviSource announced today its strategic partnership with Telviva, a prominent South African unified communications and collaborations platform provider.
Paper
Benefits of Intelligent Automation Solutions
This paper identifies 3 key areas in which IA technology solutions make this happen. Furthermore, it includes Best Practices for finding and implementing the solution that’s right for your business requirements and objectives.
Blog
Integration Empowerment: 4 Reasons Integrating Contact Center & Enterprise Systems Powers Human-Centric Growth
Discover the power of integrating contact center and enterprise systems for human-centric growth. Unify data, empower agents, and drive meaningful change.