Resource Library
Press Release
CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement
Cloud-Based Intellecta Hyper Analytics from OnviSource Utilizes Automation and Complex AI/Machine Learning for Analysis Beyond Conventional Analytics to Discover, Analyze and Score Both Professional and Soft Skills
Press Release
Rapid Adoption of Our Interaction Analytics Across the Teleservice Industry
Numerous TAS providers have joined our UniverSum Teleservice community and have intelligently and cost-effectively improved the quality and productivity of their workforce while reducing their labor costs and challenges.
Press Release
OnviSource CEO and Chairman Ray S. Naeini Named to the National Small Business Association Leadership Council
The National Small Business Association names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council alongside other small-business advocates from across the country to promote the interests of small businesses to U.S. policymakers in Washington, D.C.
Press Release
OnviSource Unveils Nexe`llecta, A Next-Generation and Highly Advanced Analytics Solution Powered by Generative AI
Nexe`llecta Offers Unparalleled Insights and Capabilities for Enterprises and Call Centers of All Sizes Seeking to Significantly Enhance Employee Performance, Customer Experiences and Business Productivity
Press Release
OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market.
Press Release
OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services
OnviSource announced today its strategic partnership with Telviva, a prominent South African unified communications and collaborations platform provider.
Paper
Benefits of Intelligent Automation Solutions
This paper identifies 3 key areas in which IA technology solutions make this happen. Furthermore, it includes Best Practices for finding and implementing the solution that’s right for your business requirements and objectives.
Blog
Integration Empowerment: 4 Reasons Integrating Contact Center & Enterprise Systems Powers Human-Centric Growth
Discover the power of integrating contact center and enterprise systems for human-centric growth. Unify data, empower agents, and drive meaningful change.
Blog
5 Steps to Deploying Interaction Analytics Successfully in the Contact Center and Enterprise
Analytics that harness the power of Artificial Intelligence enable organizations to analyze interactions and understand customer sentiment.
Blog
How Simulated Testing and Validation for the Contact Center Can Drive Productivity and Elevate Customer Service
Legacy systems and outdated infrastructure often hinder innovation, leaving businesses feeling trapped and unable to leverage new technologies.</p>
Blog
6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics
By harnessing insights from both interaction and desktop analytics, businesses gain a comprehensive understanding of customer and agent exchanges and agents' performance.
Webinar
Practical Tips to Address Agent Attrition in the Contact Center
How to create a supportive, engaging, productive work environment that fosters agent retention.