Elevating agents to Super Agents and customer experiences to Super CX
Introducing OmVista One and OmVista Edge, software solutions designed to transform your contact center by elevating agent performance, customer experience, and operational efficiency - powered by Hyper AI.
Everything you need to deliver superior service efficiently
OmVista One
Interaction Analytics + Engagement + Automation
OmVista Edge
Data Analytics + Language Translation + IVA
Elevate agents to Super Agents
-
Interaction Personalization
-
Interaction Analytics & Improvement
-
Transaction Analytics, Engagement, Retention
-
Workflow Automation
-
Throughput Augmentation using Virtual Agents
-
Skills Augmentation using Multilingual Auto-Translation
and customer experiences to Super CX
-
Relation Building, Retention
-
Interaction Analytics, Insights, Behavior, Predictions
-
Feedback, Surveys, and Journey Analytics
-
Up-Sale, Churn Prevention, Win-Back
-
24/7 Conversational and Humanized Self-Service
-
Native Language, Multilanguage Interactions
-
Data Unification & Operational Analytics
BENEFITS of OmVista One and OmVista Edge to your operations
-
Increase in Workforce Productivity
-
Business Intelligence
-
Workload Reduction
-
Employee Retention
-
Customer Retention
-
Operational Productivity
-
Business Compliance
-
Real-Time Visibility
-
Data-Driven Decision-Making
-
Growth and Profitability
Our suite of AI-Driven Intelligent Contact Center solutions that comprise OmVista One and OmVista Edge
UNIFY
CAPTURE
ANALYZE
ENGAGE
TRANSLATE
AUGMENT
AUTOMATE
Get a solution tailored to meet your needs.
Our team of experienced contact center experts will help you configures a set of solutions to fully align with your requirements functionally, operationally, financially, and even emotionally.