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SOLUTIONS

Solutions
Solutions to help you intelligently transform and achieve excellence across the 3 most critical areas of your business - employees, customers and business processes.
Intelligent Transformation
Making the most of your data and processes so you get bottom-line results.
Customer Loyalty & Satisfaction
Creating exceptional experiences that retain customer loyalty over time.
Workforce Performance
Improving employee performance and employee satisfaction.
Operational Efficiency
Establishing high productivity and end-to-end process automation.
Customer Success Program
Every OnviSource solution is backed by a proven program designed to make them work for each customer's specific needs.
INDUSTRY

Industries
OnviSource analytics and automation solutions can be applied to front and back-office functions to help businesses across vertical industries achieve higher efficiency, improved customer satisfaction, and more effective processes, contributing to their overall success.
Banking & Finance
Contact Centers
Energy & Utilities
Healthcare
Insurance
Telecommunications
PRODUCTS
Intelligent Automation
Intelligent Automation
Intelligent Automation

Products
Intelligent Transformation for the contact center and enterprise to achieve excellence for your workforce, customer satisfaction and business productivity.
OmVista Enterprise Unification Framework
Intelligent Automation
Surveys and Notifications
Intelligent Call Routing
Hyper Automation Platform
Hyper Analytics
Multichannel Interaction Analytics
Desktop Analytics
Survey Analytics
Teleservices Platform
Customer Journey Analytics
Workforce Optimization
Call Recording & Monitoring
Desktop Screen Capture
Speech-to-Text Transcription
Call Management
Operation Continuity
RESOURCES

Resources
Learn about our latest product solutions and corporate news. Access educational articles, blogs, papers and videos based on our events, expertise and best practices.
Resource Library
Access to our videos, papers, press releases and more.
Press Releases
News of our latest products, services and deployments.
Blog
Articles related to technology and market solutions.
Events
Western States Telemessaging Association (WSTA) Annual Conference

January 26th-28th

Long Beach, CA

Webinar On Demand

Customer Lifetime Value Management Isn't Just About Great CX

> View the webinar replay

Webinar On Demand

The Analytics That Lead to Hyper Performance

> View the webinar replay
EMERGE Global Source for Achieving Excellence
Connecting and empowering Worldwide BPOs, Contact Centers, Teleservices, and Enterprises to achieve excellence!
ABOUT

Learn about our company, executive leadership and what makes us a vendor of choice.
About OnviSource
Career Opportunities
About OnviSource
An overview of who we are and what we offer.
Investors
Omvix Group offers business capital investment and business management services.
Leadership Team
Meet our leadership team of experienced executives.
Industry Associations
OnviSource collaborates with leading global associations for the contact center and teleservices industries.
Customer Success Programs
Proven program designed to make our solutions work for each customer's specific needs.
Career Opportunities
Join our team of enthusiastic and progressive professionals.
PARTNERS

Events & Webinars

Engage with us in person or online for TRANSFORMATIVE events and presentations

OnviSource and EMERGE Chairman and CEO, Ray Naeini, to attend WSTA Annual Conference Jan. 26th-28th in Long Beach, CA.

WSTA 2025 Annual Meeting

January 26th - 28th | Long Beach, CA

Going Beyond Artificial Intelligence - And What it Means
to the TAS and Teleservice Industry

Mr. Naeini will explore what is next beyond today’s AI and how AI advancements, including intelligent virtual agents with human-like qualities and multilingual capabilities, can empower TAS agents and create future-ready operations.

If you're attending, don’t miss this insightful session!

Guest Speaker
Ray Naeini
OnviSource and EMERGE Chairman and CEO

Francisca Crous-Alegria, OnviSource CRO

Francisca Crous-Alegria
OnviSource CRO

EMERGE Webinar On Demand with Human Silhouttes Background

Customer Lifetime Value Management isn’t just about great CX

PANELISTS:

Dennis Wakabayashi, the Global Voice of CX

Wilson Nieves, Chief Customer Officer, Observable Services

Mark Angus, CEO & Chief Strategist, Genesis GBS

Heather Turbeville, Board Member, EMERGE Global

Male Call Center Employee

Achieving Excellence: Contact Center Trends & Tech

The Analytics that Lead to Hyper Performance

Female Call Center Employee

Practical Tips for Addressing Agent Attrition

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