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Press Releases

Media Contact

Heather Turbeville, VP of Marketing

heather@onvisource.com

June 4, 2024

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OnviSource Customer Excellence Forum Leads a Group of Contact Centers, Including Four Emerging Teleservice Providers, to Achieve Excellence with Nexe`llecta™ Multichannel Analytics and Automation

Delivers remarkable outcomes by selecting a group of customers in a specific industry and empowering them to collectively achieve excellence using OnviSource’s AI, Automation, and Analytics Solutions.

May 30, 2024

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OnviSource and Its Parent Company, Omvix, Announce the Formation of the EMERGE Global Member Association for Excellence

Empowering worldwide contact center, teleservice, and enterprise members to achieve transformational excellence in their three most impactful areas – workforce performance, customer satisfaction, and business productivity – through shared knowledge, best practices, and actionable insights

April 9, 2024

Telviva and OnviSource Logos

OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services

​OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its strategic partnership with Telviva, a prominent South African unified communications and collaborations platform provider

November 1, 2023

African Continent

OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa

OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market.

October 10, 2023

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OnviSource Unveils Nexe`llecta, A Next-Generation and Highly Advanced Analytics Solution Powered by Generative AI

Nexe`llecta Offers Unparalleled Insights and Capabilities for Enterprises and Call Centers of All Sizes Seeking to Significantly Enhance Employee Performance, Customer Experiences and Business Productivity

July 18, 2023

National Small Business Association and OnviSource Logos

OnviSource CEO and Chairman Ray S. Naeini Named to the National Small Business Association Leadership Council

The National Small Business Association (NSBA) names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council alongside other small-business advocates from across the country to promote the interests of small businesses to U.S. policymakers in Washington, D.C.

April 24, 2023

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Rapid Adoption of Our Interaction Analytics Across the Teleservice Industry

Numerous TAS providers have joined our UniverSum Teleservice community and have intelligently and cost-effectively improved the quality and productivity of their workforce while reducing their labor costs and challenges.

February 7, 2023

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CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement

CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement

January 24, 2023

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A Major US Wireless Service Provider Uses OnviSource Fifth Generation and AI-Driven Hyper Analytics to Improve Customer Loyalty

Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies in AI, Multilevel Relational Deep Mining, Robotic Process Automation and Customer Journey Analytics to Rapidly Discover Bottom-Line Actionable Knowledge and Trends Related to Customer Experience, Agent Performance and How to Improve Them

November 10, 2022

PeoplePraise and OnviSource Logos

Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution

In a Partnership Between OnviSource and PeoplePraise, OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions


June 7, 2022

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Billie Clarke's Answering Service Deploys OnviSource Intelligently Automated Analytics with AI/Machine Learning to Automate Quality Assurance and Performance Improvement

OnviSource announced today that Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource’s Intellecta™ Multichannel Analytics solution delivered as Cloud/SaaS.

October 26, 2022

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UniverSum Teleservice from OnviSource Offers AI-Driven Analytics and Automation across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations

UniverSum Teleservice Delivers Cloud Solutions that Operate Seamlessly across Multi-vendor Telephone Answering Systems and Applications as well as Funding for Certain User Associations’ Efforts in Enhancing Member Benefits

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