Pioneering Innovation in Contact Center Solutions
AI Academy is a dedicated initiative aimed at revolutionizing the contact center industry through advanced research, innovative AI technology incubation, and the development of cutting-edge AI solutions.​
4 Key Pillars of AI Academy
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Small Language Model (SLM) Production
​Utilizing our proprietary iGEN Large Language Model or OpenAI technologies, the Academy develops SLMs that address real-world contact center challenges, integrating human qualities and wisdom.
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AI Technologies
The Academy leads research and prototyping efforts to implement Applied-AI technologies, ensuring the continuous evolution of AI solutions designed for real-world contact center applications.
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Data Generation Service
An ecosystem dedicated to generating high-quality training data through manual, semi-manual, and automated processes, focusing on specific Applied Artificial Wisdom (αAW) or Agentic AI subjects.
4
Business Analyst Services
A dedicated team collaborates with customers to provide expert consultation, customization, and seamless onboarding of AI-based solutions, ensuring they are tailored to each customer's unique needs.
Benefits for Our Customers
The Academy's focus on applied AI research leads to the creation of more efficient, intelligent, and adaptive tools that empower contact centers to operate with greater precision and effectiveness.
AI-driven analytics and automation solutions from OnviSource deliver greater value for contact centers looking to transform to intelligent contact centers:
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Improved Efficiency: Automation of routine tasks allows staff to focus on more strategic activities, boosting overall productivity.
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Enhanced Customer Experience: AI-driven analytics provide deeper insights into customer behavior, enabling personalized and responsive service.
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Cost Reduction: Streamlined operations and reduced manual intervention lead to significant cost savings.
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Scalability: Advanced AI solutions allow for seamless scaling of operations to meet growing business demands.
Our Commitment to the Contact Center Industry
AI Academy exemplifies our unwavering commitment to the contact center industry. By investing in AI research and development, we aim to equip contact centers with the tools they need to excel in a competitive landscape, ensuring they can deliver exceptional service and achieve operational excellence.
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Through the AI Academy, OnviSource continues to lead the way in AI innovation, providing our clients with solutions that are not only advanced but also practical and impactful in addressing their unique challenges.