OnviCom™ TeleServ

All-Inclusive Platform and Applications for Teleservices and Telephone Answering

OnviCom TeleServ is a cost effective, software suite of integrated customer interaction applications, teleservices, and answering services products.

OnviCom provides a unified, end-to-end teleservices solution. It is a direct response to the growing market demand in unification of customer interaction management and customer journey interactions.

TeleServ CRM

• Answering Service and Help Desk

• Emergency and Dispatch

• Multi-media Messaging and Voice Mail

• Client Web Portal

• Data Replication

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Web-based Applications

• Web-based, easy to install-and-use applications in teleservices, answering service, emergency-dispatch, HIPAA-compliant secure messaging, and multimedia messaging

• A framework in developing a variety of CIM/CRM applications

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Front-End Capabilities (OnviTel™)

• VoIP-based and/or multichannel voice-data network interfaces

• Fully-featured IP-PBX, auto-attendant, IVR

• Tiered voice mail for internal office use or use by enterprise clients

• Intelligent call distribution and application-based call management

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Back-end Solutions

• Fully integrated workforce optimization, automation and management, such as call recording, QA, multichannel analytics for calls, desktop and social media; workforce scheduling, automated report generation and distribution

• Advanced operation continuity, replication, backup/recovery, archiving, purging

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Call Now to Discuss Your Requirements

(800) 311-3025

The OnviCom suite of products includes front-end capabilities, web-based applications and back-end solutions.

OnviCom offers a cloud platform, providing capabilities such as IP-based technologies, security measures, web services, VMWare and multi-tenant applications.