One Platform from One Vendor

Essential

TAS Solutions

Advanced
Teleservices Solutions

Intelligently Automated 

TAS Solutions

Address all Your Requirements and Grow Beyond TAS

Use our Essential, Advanced and Intelligently Automated (IA)  solutions or  seamlessly add our IA Solutions to your existing TAS system from any other vendor.

ESSENTIAL Teleservices

Everything You Need to Run Your Business

All-inclusive Teleservices Software as On-Premise or Cloud Services with the essential functionality required to operate your business cost-effectively.

​

• Teleservices CRM Solution

• Answering Service

• Emergency/Dispatch, Help Desk

• Multimedia Messaging

• Teleservices Voicemail

• Client Web Portal

• HIPAA-Compliant Secure Messaging

• Daily, Weekly, Monthly Reports

• Operation Continuity & Replication

• Back-Up/Recovery & Archiving

• Call Recording, Screen Capture

ADVANCED Teleservices

Unify and Add IP PBX, ACD, IVR & Telephony Platform

Teleservices capabilities with embedded IP PBX capabilities that automatically routes customers right where they want to be quickly and accurately.

​​

• Full-Featured IP PBX

• Voice Mail with Email Notification

• Find Me/Follow Me

• IVR, ACD

• Telephony Platform - LCR, IMT

• Failover Feature​

IA Teleservices

Analytics, Automation & Smart Virtual Operators

Intelligently Automated solutions that enable you to operate more efficiently and expand services and utilize Multichannel Analytics, Automation and Smart Virtual Operators.

​​

• Multichannel Analytics

• Automation & RPA

• Smart Virtual Operator/Intelligent Virtual Agent

CUSTOMER FEEDBACK

""We started our business 22 years ago with OnviSource and have grown it year over year through our hand-in-hand partnership.  They have kept up with the changing times and continue to improve services for their clients. We like their personal approach and responsiveness to our needs, trends and changes in the marketplace."

Owner / Big Messages

"We have a healthcare client that requested we use their third-party software provider. They gave us no other option. OnviSource very quickly made this a priority and got it working with our OnviSource teleservices system.  It is rock solid and works great. Thank you to OnviSource for making us, and our client, very happy."

VP Operations  / Advance Communications

“After 15 years in the Canadian TAS business, I can honestly recommend OnviSource teleservices platform. It has delivered reliable answering functionality with the most cost-effective set of features that meet the demands of my clients and provide affordable, revenue-generating services."

Owner / GFC Communications