OnviCom™ TeleServ

All-Inclusive Platform and Applications for Teleservices and Telephone Answering

OnviCom TeleServ is a cost effective, software suite of integrated customer interaction applications, teleservices, and answering services products.

 

OnviCom provides a unified, end-to-end teleservices solution. It is a direct response to the growing market demand in unification of customer interaction management and customer journey interactions.

TeleServ CRM

  • Answering Service and Help Desk

  • Emergency and Dispatch

  • Multi-media Messaging and Voice Mail

  • Client Web Portal

  • Data Replication

Web-based Applications

  • Web-based, easy to install-and-use applications in teleservices, answering service, emergency-dispatch, HIPAA-compliant secure messaging, and multimedia messaging

  • A framework in developing a variety of CIM/CRM applications

Front-End Capabilities (OnviTel™)

  • VoIP-based and/or multichannel voice-data network interfaces

  • Fully-featured IP-PBX, auto-attendant, IVR

  • Tiered voice mail for internal office use or use by enterprise clients

  • Intelligent call distribution and application-based call management

Back-end Solutions

  • Fully integrated workforce optimization, automation and management, such as call recording, QA, multichannel analytics for calls, desktop and social media; workforce scheduling, automated report generation and distribution

  • Advanced operation continuity, replication, backup/recovery, archiving, purging

Call Now to Discuss Your Requirements

(800) 311-3025

The OnviCom suite of products includes front-end capabilities, web-based applications and back-end solutions.

OnviCom offers a cloud platform, providing capabilities such as IP-based technologies, security measures, web services, VMWare and multi-tenant applications.

CUSTOMER TESTIMONIAL

 

"We have been operating on the OnviSource TAS platform for 11 years.  It has always been reliable and delivers all of the functionality we need to service our varied customer base.

 

OnviSource is responsive to our needs and provides great support." 

- Michele, Vanguard Alarm

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