5 Winning Strategies to Battle Agent Attrition in the Contact Center
How to combat the staggering costs of employee turnover and agent attrition Agent attrition is a constant challenge in the contact center...
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Heather Turbeville
- Feb 1
- 2 min
Unleashing the Potential: The Power of Applying Automation to Analytics Intelligence
Intelligence without automation is just another set of insights. As we stand on the cusp of a new era driven by data, businesses...
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Heather Turbeville
- Jan 19
- 2 min
6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics
By harnessing insights from interaction and desktop analytics, businesses gain a holistic view of operations for better outcomes.
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Heather Turbeville
- Jan 5
- 3 min
5 Steps to Deploying Interaction Analytics Successfully in the Contact Center and Enterprise
Successfully deploying analytics helps companies unlock valuable insights, enhance customer experiences, and drive better decision-making.
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Francisca Crous-Alegria
- Apr 3, 2023
- 5 min
Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
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Ron Schlossberg
- Oct 4, 2022
- 3 min
What Happened in Vegas, Won’t Stay in Vegas
A teleservices industry veteran, shares keen observations and the value delivered to OEO Association members at the 2022 Annual Meeting.
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