5 Winning Strategies to Battle Agent Attrition in the Contact Center
How to combat the staggering costs of employee turnover and agent attrition Agent attrition is a constant challenge in the contact center...
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Heather Turbeville
- Mar 6
- 2 min
Driving Productivity with Simulated Testing and Validation for the Contact Center
Simulated testing and validation enhance contact center productivity and
ensure exceptional customer service.
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Kelly Hoffman
- Mar 1
- 3 min
Integration Empowerment: 4 Reasons Integrating Contact Center and Enterprise Systems Powers Human-Centric Growth
Discover the power of integrating contact center and enterprise systems for human-centric growth. Unify data, empower agents, drive change.
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Heather Turbeville
- Jan 19
- 2 min
6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics
By harnessing insights from interaction and desktop analytics, businesses gain a holistic view of operations for better outcomes.
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Heather Turbeville
- Jan 5
- 3 min
5 Steps to Deploying Interaction Analytics Successfully in the Contact Center and Enterprise
Successfully deploying analytics helps companies unlock valuable insights, enhance customer experiences, and drive better decision-making.
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Francisca Crous-Alegria
- Sep 20, 2023
- 3 min
How Telecom and Digital Service Providers Can Use AI Technologies for Intelligent Transformation
Explore how telecom and digital service providers can leverage AI-driven technologies to improve CX, performance, and productivity.
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Francisca Crous-Alegria
- Jul 3, 2023
- 3 min
Overcoming Banking Challenges & Enhancing Customer Satisfaction through Technology
Banks face challenges that directly impact customer satisfaction. This article explores technology solutions that can help overcome them.
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Francisca Crous-Alegria
- Apr 6, 2023
- 2 min
Improve Customer Service and Business Efficiency with AI-Driven Software and Cloud Solutions
Learn how AI-driven solutions are helping businesses improve customer service while reducing costs and staying competitive.
203 views0 comments
Francisca Crous-Alegria
- Apr 3, 2023
- 5 min
Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
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Deborah Cromwell
- Dec 7, 2022
- 6 min
9 Ways Interaction Analytics Drives Agent Performance Improvement in the Contact Center
Interaction Analytics powered by AI can effectively analyze interactions and launch guidance to propel interactions for call center agents.
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