5 Winning Strategies to Battle Agent Attrition in the Contact Center
How to combat the staggering costs of employee turnover and agent attrition Agent attrition is a constant challenge in the contact center...
top of page
Search
Francisca Crous-Alegria
- Apr 3, 2023
- 5 min
Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
154 views0 comments
Deborah Cromwell
- Dec 7, 2022
- 6 min
9 Ways Interaction Analytics Drives Agent Performance Improvement in the Contact Center
Interaction Analytics powered by AI can effectively analyze interactions and launch guidance to propel interactions for call center agents.
166 views0 comments
bottom of page