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Heather Turbeville
Apr 17, 20244 min read
5 Winning Strategies to Battle Agent Attrition in the Contact Center
Learn 5 winning strategies to battle agent attrition in the contact center. Discover practical tips to foster a supportive and thriving team
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Francisca Crous-Alegria
Apr 3, 20235 min read
Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
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Deborah Cromwell
Dec 7, 20226 min read
9 Ways Interaction Analytics Drives Agent Performance Improvement in the Contact Center
Interaction Analytics powered by AI can effectively analyze interactions and launch guidance to propel interactions for call center agents.
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