Intelligent Transformation

Making the most of your data and processes so you get bottom-line results you can use across your business, easier and faster!

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Deliver Excellence to your most critical objectives

Employee Excellence

Agent Work Compliance

 

  • AI-Driven Automated QA & Compliance Management

  • First Call & Average Resolution Time Improvement

  • Work and Process Adherence

Agent Soft Skills Improvements


Behavior, Attitude, Mannerisms, Professionalism

Agent Engagement & Performance Improvement

  • Gamification

  • Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement

Agents Performance Augmentation

  • Using IVA, RPA, KPI Analysis

  • Real-time Coaching and Next-Best-Action

Customer Loyalty

Customer Transactional Management

 

  • Sentiment Analysis and Behavior

  • Understanding Customers Trends

  • Intelligent 24/7 Self-Service

Customer Experience Management

 

  • Customer Survey, Analysis

  • Customer Satisfaction Tracking, Analysis & Scoring  - NPS, CSAT, Resolutions and ART, CES

  • Customer Trend & Predictive Analysis

  • Customer Journey & Interaction KPI Analysis

  • Indirect and Inferred Customer Feedback Analysis

  • Insights for Customer Churn or Loyalty

Business Productivity

Cognitive Automation

 

  • RPA + BPA + AI + Analytics

  • Workflow Automation

  • End-to-End Business Process Automation

Automated Bottom-Line Actionable Knowledge & Solutions

  • Business Intel Reports & Dashboards

  • Automated Data Categorization, Classifications, Trends, Discovery of Unknowns

Digital Workforce – Remote, On-Site, Hybrid

 

  • 24/7 Intelligent Self-Service

  • Intelligent Virtual Agent-Employee

  • Cost and Expense Reduction

  • Increase in Productivity and Consistency

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IA solutions generate enormous amounts of dispersed data making it difficult to get a universal view of important business functions, such as overall customer loyalty.

Intelligent Transformation 
Going beyond Intelligent Automation

Intelligent Transformation
applies an added layer of analytics and automation to the data from IA solutions to give you universal bottom-line actionable knowledge you can apply to improvement strategies and efforts to achieve excellence across your organization.

Unmanageable Big Data
Big Data Capture & Management
Intelligent Automation Solutions
Intelligent Transformation Solutions
Bottom-line Actionable Knowledge and End-to-End Process Automation
to help you reach your objectives.