Intelligent Transformation beyond Intelligent Automation™

to achieve Employee Excellence, Customer Loyalty and Business Productivity, holistically and across organizations.

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IA solutions generate enormous amounts of data dispersed across organizations and from many system making it difficult to get a universal view of important business functions, such as overall customer loyalty.

Intelligent Transformation 
beyond Intelligent Automation

Intelligent Transformation
applies an added layer of analytics and automation to the data from IA solutions to give you universal bottom-line actionable knowledge you can apply to improvement strategies and efforts to achieve excellence across your organization.

Dispersed Big Data
Big Data Capture & Management
Intelligent Automation Solutions
Intelligent Transformation Solutions
Bottom-line Actionable Knowledge and End-to-End Process Automation
to help you reach your objectives.
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Holistic Improvements to Transform Your Business

Achieving holistic improvements in employee performance, customer satisfaction, and business productivity across organizations requires a sum of intelligent automated solutions that work in harmony. 

Employee Excellence
across organizations

  • Quality and compliance management for 100% of interactions and transactions

  • Work and process adherence

  • Improvement of agent soft skills, attitude, mannerisms and professionalism

  • Agent engagement and real-time coaching, next-best-action and training 

  • Agent activity and performance data analytics to improve productivity

  • Augment agent performance using cognitive automation with RPA and intelligent virtual agents

Customer Loyalty
across the customer base

  • Customer sentiment, behavior, intent and satisfaction analysis

  • Customer survey, satisfaction tracking, scoring  for NPS, CSAT, and CES

  • Customer trend, predictive and prescriptive analytics

  • Customer journey and interaction KPI analysis

  • Indirect and inferred customer feedback analysis

  • Insights for customer churn/loyalty

  • Intelligent 24/7 self-service

Business Productivity
across the company

  • Cognitive workflow automation

  • Cognitive and end-to-end Business Process Automation

  • Business intelligence

  • Intelligently automated data and content management

  • Digital workforce using intelligent virtual agents and cognitive RPA bots

Intelligent Transformation beyond Intelligent Automation

Create

In addition to Prepacked Solutions, using Low-Code/No-Code RPA/BPA and Create and Auto-Run Workflows of Customized IA Applications

Extract

Capture, Record, 
Unify, Categorize and Manage Big Data from Everywhere

Transform

Analyze and Automate Enterprise and Contact Center Functions (individually and aggregated) to Generate 
Bottom-Line and End-to-End Results

Interact

Engage and Interact with Agents, Employees,
and Managers to Inform, Enlighten, Guide and Improve their Performance.

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Employee Excellence

Customer Loyalty

Business Productivity

ia.UniverSum

Automatically analyze enormous amounts of dispersed and multimedia data from many systems to produce bottom-line actions and connect and automate disjointed processes to deliver end-to-end results.