Intelligent Transformation beyond Intelligent Automation
Making the most of your data and processes so you get bottom-line results you can use across your business, easier and faster!
Bringing your dispersed data and automation together so you get bottom-line results and true end-to-end processes.
Scattered Data
Enterprise products generate enormous amounts of dispersed data making it difficult to get a universal view of important business functions such as customer loyalty.
Disconnected Processes
Business and operational processes are often disconnected and provide no end-to-end process automation or results.
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No Bottom-Line Results
Even with Intelligent Automation solutions, the volume of statistical and analytical data and automated processes remain disconnected and difficult to interpret.
Intelligent Transformation
Intelligent Transformation
applies an added layer of hyper analytics and hyper automation to data generated from Intelligent Automation solutions to deliver universal bottom-line actionable knowledge you can apply to your improvement strategies and efforts.
In addition, intelligent transformation can connect separate automations or processes to give you efficient end-to-end process automation across your company.
Unmanageable, Big Data & Automation
Bottom-line Actionable Knowledge and
End-to-End Process Automation
Dispersed
Analytics and Automation
Connected
Analytics & Automation
Holistic Improvements to Intelligently Transform Your Business
Achieving holistic improvements across organizations requires intelligent automated solutions that work in harmony.
Workforce Excellence
across organizations
Performance Augmentation
Automation through RPA and Intelligent Virtual Agent
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Performance Improvement
Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics
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Soft Skills Improvement
Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy
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QA & Compliance Management
AQA, Professional Skills Improvement, Compliance Mgmt.,
First Call Resolution
Customer Loyalty & Satisfaction
across the customer base
Customer Service Intelligent Automation
Intelligent Virtual; Agent, RPA/BPA for Customer Service Fulfillment
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Customer Journey Analytics
Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience
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Customer Surveys
Direct/Indirect/Inferred Surveys,
CSAT Tracking, Scoring, CSAT, NPS, CES, VES
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Customer Interaction & Trend Analytics
Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn
Business Productivity
across the company
Automated Business Intelligence
Markets, Products, Service, Competition, Industry, Legal
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Digital Workforce
Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Mgmt.
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Business Process Automation
Connecting Workflows and
Automating End-to-End Processes
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Robotic Process Automation
Automation of Workflows