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Intelligent Transformation beyond Intelligent Automation

Making the most of your data and processes so you get bottom-line results you can use across your business, easier and faster!

Bringing your dispersed data and automation together so you get bottom-line results and true end-to-end processes.

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Scattered Data

Enterprise products generate enormous amounts of dispersed data making it difficult to get a universal view of important business functions such as customer loyalty.

Disconnected Processes

Business and operational processes are often disconnected and provide no end-to-end process automation or results.

No Bottom-Line Results

Even with Intelligent Automation solutions, the volume of statistical and analytical data and automated processes remain disconnected and difficult to interpret.

Intelligent Transformation

Intelligent Transformation
applies an added layer of hyper analytics and hyper automation to data generated from Intelligent Automation solutions to deliver universal bottom-line actionable knowledge you can apply to your improvement strategies and efforts.


In addition, intelligent transformation can connect separate automations or processes to give you efficient end-to-end process automation across your company.

Unmanageable, Big Data & Automation
Bottom-line Actionable Knowledge and
End-to-End Process Automation
Analytics and Automation
Analytics & Automation
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Holistic Improvements to Intelligently Transform Your Business

Achieving holistic improvements across organizations requires intelligent automated solutions that work in harmony. 

Workforce Excellence
across organizations

Performance Augmentation

Automation through RPA and Intelligent Virtual Agent

Performance Improvement

Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics

Soft Skills Improvement

Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy 

QA & Compliance Management

AQA, Professional Skills Improvement, Compliance Mgmt.,

First Call Resolution

Customer Loyalty & Satisfaction
across the customer base

Customer Service Intelligent Automation

Intelligent Virtual; Agent, RPA/BPA for Customer Service Fulfillment

Customer Journey Analytics

Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience 

Customer Surveys

Direct/Indirect/Inferred Surveys,

CSAT Tracking, Scoring, CSAT, NPS, CES, VES

Customer Interaction & Trend Analytics

Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn

Business Productivity
across the company

Automated Business Intelligence

Markets, Products, Service, Competition, Industry, Legal

Digital Workforce

Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Mgmt.

Business Process Automation

Connecting Workflows and

Automating End-to-End Processes

Robotic Process Automation

Automation of Workflows

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