Intelligent Transformation
Making the most of your data and processes so you get bottom-line results you can use across your business, easier and faster!
Deliver Excellence to your most critical objectives
Employee Excellence
Agent Work Compliance
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AI-Driven Automated QA & Compliance Management
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First Call & Average Resolution Time Improvement
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Work and Process Adherence
Agent Soft Skills Improvements
Behavior, Attitude, Mannerisms, Professionalism
Agent Engagement & Performance Improvement
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Gamification
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Generating high-performer model, measuring, determining variances, scheduling for training, tracking for improvement
Agents Performance Augmentation
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Using IVA, RPA, KPI Analysis
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Real-time Coaching and Next-Best-Action
Customer Loyalty
Customer Transactional Management
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Sentiment Analysis and Behavior
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Understanding Customers Trends
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Intelligent 24/7 Self-Service
Customer Experience Management
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Customer Survey, Analysis
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Customer Satisfaction Tracking, Analysis & Scoring - NPS, CSAT, Resolutions and ART, CES
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Customer Trend & Predictive Analysis
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Customer Journey & Interaction KPI Analysis
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Indirect and Inferred Customer Feedback Analysis
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Insights for Customer Churn or Loyalty
Business Productivity
Cognitive Automation
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RPA + BPA + AI + Analytics
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Workflow Automation
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End-to-End Business Process Automation
Automated Bottom-Line Actionable Knowledge & Solutions
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Business Intel Reports & Dashboards
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Automated Data Categorization, Classifications, Trends, Discovery of Unknowns
Digital Workforce – Remote, On-Site, Hybrid
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24/7 Intelligent Self-Service
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Intelligent Virtual Agent-Employee
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Cost and Expense Reduction
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Increase in Productivity and Consistency
IA solutions generate enormous amounts of dispersed data making it difficult to get a universal view of important business functions, such as overall customer loyalty.