Automata™
Robotic Process Automation and Intelligent Process Automation
Automata RPA Overview
RPA and IPA Automate Enterprise Workflows and Repetitive Tasks
Automata drives significant improvement in productivity and cost reduction. It eliminates human errors, latency in task completions, workflows and process deficiencies.
Automata can assist with large volumes of business or customer transactions and is a perfect solution for front and back office employees that perform repetitive, manual work.
Automata Process Automation Capabilities
Robotic Process Automation (RPA)
Automata is a Robotic Process Automation solution that can capture and process repetitive actions such as filling out online forms, communicating with other systems, triggering actions or responses, and adapting to change or new situations.
RPA automates tasks or cross-organizational and cross-functional processes. It captures data and/or media and processes it based on user-defined rules, and deposits the results in designated destinations.
Intelligent Process Automation (IPA)
IPA operates similarly to RPA but uses AI-driven decision-making engines in order to enhance the intelligence in the automation of the process.
Workflow Automation (WFA)
By automating desktop transactions, Automata removes the drudgery from many repetitive and laborious office tasks, and improves productivity by freeing up employees to work on high value activities.
WFA uses technologies such as desktop analytics and employs either screen analysis or APIs. OnviSource WFA can automatically monitor the flow of transactions and launch user-defined actions in real time, resulting in automation of a variety of critical tasks such as:
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Detection of workflow deviations
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Transaction quality assurance
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Employee work compliance
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Occurrence of sensitive data in transactions
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Real-time coaching
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Launch of the next best action
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Detection of process deficiencies
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Discovery of sales opportunities
Process Automation in the Workplace
Automata can be a virtual, digital, self-learning and correcting workforce.
It can auto-populate different types of forms, while exchanging information for automated desktop transactions.
Workflow automation is available with critical event detection and notification. Human error or data omissions become nonexistent.
Sharing accurately-completed forms and other information from one department to another is seamless.
Automata can also ensure regulatory and workplace compliance for PCI and other sensitive data, while ensuring enhanced workflow automation.
Automata can even assist automated desktop recording, monitoring and quality assurance tasks associated with different types of customer interactions.
OnviSource has created a multi-engine of intelligent automation, called iMachine™, with an intrinsic AI capability.
This powerful and all-inclusive intelligent automation is the core for all ia.Enterprise solutions.
Use of iMachine by OnviSource analytics solutions, RPA and IVA significantly enhance their capabilities in effectively addressing today’s enterprise and contact center challenges in workforce optimization, customer experience management and business process automation; as well as automating the management of enterprise content.
iMachine utilizes advanced AI technologies and artificial neural network (ANN). It offers three artificial intelligence engines including NLP/NLU, Machine Learning (ML) and Deep Learning (DL). OnviSource solutions are able to utilize the most-optimized AI engine pertinent to specific applications.
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