On Demand:
LinkedIn Live Event
How to Cost-Effectively Use an Intelligent Transformation Model to Transform your Contact Center from a Cost Center to a Value Center
OnviSource experts discuss how contact centers can be transformed using transformational models and solutions resulting in customer retention, revenue growth and cost reductions that deliver measurable benefits.
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They outline new and advanced transformational technologies and methods such as how to elevate the workforce to “super agents”, solutions to achieve customer loyalty, and techniques to implement value enhancement scoring and service-to-sales motions.
What Our Experts Discuss:
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What does a Value Center really mean?
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What is the trend and the future of contact centers to be considered and embraced?
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What is the Intelligent Transformation Model to transform contact centers to value centers?
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What are the challenges in implementing the Intelligent Transformation Model?
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How to address the challenges using Intelligent Transformation Solutions cost-effectively and successfully.
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Our Presenters
OnviSource brings a panel of experienced team members to discuss all aspects of Intelligent Transformation as it relates to the contact center industry. They'll share insightful industry research and their knowledge based on real-world experience in assisting the transformation of other companies and discuss what they've come to learn through the process and the secret sauce for a successful transformation.
Francisca Crous-Alegria
OnviSource
Chief Revenue Officer
Kelly Hoffman
OnviSource
VP Customer Solutions
Brian Severson
OnviSource
VP Product Management