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OnviGuard™
Secure Messaging for Teleservices Businesses

Secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients.  

OnviGuard™ is a secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, securing and protecting sensitive information for healthcare personnel and their patients

Secure and Private

OnviGuard maintains private communication and full privacy of messages with end-to-end message encryption, verification and data integrity through SSL; as well as the web-based secure messaging server accessed by clients only through encrypted passwords and other security measures.

Cost-effective and Time-Saving

Physicians and health care workers simply login with a pin number to accept each message or notification.  End users avoid calling the teleservice agent for costly, verbal messages.

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OnviGuard Key Features & Benefits

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Easy to Use and Compliant with Federal Regulations

  • Easily set up a secure messaging account via smartphone, PC or tablet

  • Access messages clicking a link or a web browser with an ID and Password/PIN

  • Once viewed, OnviGuard records that the messages have been read

  • Consolidate devices and pagers into a single smartphone device

  • Comprehensive Audit Trail and Message History Log

  • Message priority setup; intuitive and familiar user interface with full action messaging commands: Reply, Reply to All, Delete, Forward, etc.

  • Cloud-based service provided by OnviSource

Cost-saving features lower costs and resources, help teleservice companies better compete, expand profit margins and grow their OnviGuard customer base. 

To protect the integrity of patient related interactions and ensure teleservices deliver an excellent experience, healthcare professionals and business associates also use OnviSource contact center solutions

 

Our AI-powered product solutions capture and analyze customer interactions across channels to measure doctor and patient satisfaction, gather intelligence to drive improvement and remain competitive, comply with strict federal regulations and ensure uninterrupted operation. 

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