On Premise Software & Cloud Solutions powered by our Hyperautomation Platform of AI, Analytics and Automation technologies.
ia.Enterprise™ is our suite of software solutions or cloud services that delivers intelligence and hyperautomation to a broad range of critical functions for the workforce, contact center, customer experience and business processes.
ia.Enterprise Software Applications
Our ia.Enterprise solutions utilize iMachine and its array of Artificial Intelligence techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of Intelligently Automated solutions for call centers and enterprises.
Multichannel Data & Interaction Analytics
Topical Categorization/Clustering, Supervised & Unsupervised Discovery, Automated Quality Assurance, Named Entity Recognition, FCR Improvement
Survey, Notification & Response Management
Multi-Branded Surveys & Notifications, Response Analysis & Actions, Inbound & Outbound Communication
Powerful All-in-One automation solution includes RPA, BPA, AI, analytics and decision-making engines.
Intelligent Virtual Agent
Text or Voice Interactions,
Live Agent Monitoring,
Chat & Knowledge System Interfaces, Automated Quality Assurance, AI-Driven with Training Modules
WFO solutions such as Call Recording, Video Screen Capture, Quality Assurance, Speech Analytics, Lightweight Directory Active Protocol, PCI Compliance, Operation Continuity
Intelligent Call Routing (ICR)
Analytics-Driven, Adaptive and Real-Time Automated Call Routing at the Carrier Network Level, Utilizes AI-Driven Decision-Making Engines
Teleservices, Call Center & Telephone Answering
All-Inclusive Teleservices Software or Cloud Services for Answering and Help Desk Services, Emergency Dispatch, IP/PBX, Multimedia Messaging,
HIPAA-Secure Messaging, Voicemail, Client Web Portal
Customer Support Programs
All OnviSource solutions are supported by unique service programs called The Advantage Platinum Program.
Advantage Platinum Program assists clients in justifying and selecting the right solution, implementing it the right way, and making it work specifically to support their requirements. In the end, we guarantee an ROI or there is no cost!
The Advantage Platinum Program is a unique service program for assisting new and existing customers. It is specifically offered for more complex front and back office workforce optimization solutions, such as speech, desktop and process analytics, social media analytics, process automation, RPA and unification of operational data across multiple platforms and sites.