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ia.Enterprise™

On Premise Software & Cloud Solutions 

Delivering intelligence and hyperautomation to a broad range of critical functions for the workforce, contact center, customer experience and business processes.

ia.Enterprise Software Applications

Our ia.Enterprise solutions utilize iMachine and its array of Artificial Intelligence techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of Intelligently Automated solutions for call centers and enterprises.

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Multichannel Data & Interaction Analytics

Topical Categorization/Clustering, Supervised & Unsupervised Discovery, Automated Quality Assurance, Named Entity Recognition, FCR Improvement

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Survey, Notification & Response Management

Multi-Branded Surveys & Notifications, Response Analysis & Actions, Inbound & Outbound Communication
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Process Automation
RPA/BPA

Powerful All-in-One automation solution includes RPA, BPA, AI, analytics and decision-making engines.

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Intelligent Virtual Agent
(IVR)

Text or Voice Interactions, 
Live Agent Monitoring,
Chat & Knowledge System Interfaces, Automated Quality Assurance, AI-Driven with Training Modules

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Workforce Optimization 

WFO solutions such as Call Recording, Video Screen Capture, Quality Assurance, Speech Analytics, Lightweight Directory Active Protocol, PCI Compliance, Operation Continuity

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Intelligent Call Routing (ICR)

Analytics-Driven, Adaptive and Real-Time Automated Call Routing at the Carrier Network Level, Utilizes AI-Driven Decision-Making Engines  

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Teleservices, Call Center & Telephone Answering

All-Inclusive Teleservices Software or Cloud Services for Answering and Help Desk Services, Emergency Dispatch, IP/PBX, Multimedia Messaging,
HIPAA-Secure Messaging, Voicemail, Client Web Portal

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Customer Support Programs

All OnviSource solutions are supported by unique service programs called The Advantage Platinum Program.

Advantage Platinum Program assists new and existing clients in justifying and selecting the right solution, implementing it the right way, and making it work specifically to support their requirements.  In the end, we guarantee an ROI or there is no cost!