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ia.Enterprise™

On Premise Software & Cloud Solutions 

Delivering Intelligent Automation to a broad range of critical functions in the contact center and enterprise to achieve employee excellence, customer loyalty, and business processes.

ia.Enterprise Software Applications

Our ia.Enterprise intelligent automation (IA) software solutions, powered by our proprietary hyperautomation platform consisting of AI technologies, can extract valuable data from interactions by capturing, recording, unifying, categorizing and managing the big data from anywhere.

 

Data can then be transformed through advanced, multi-level analytics and automation to generate bottom-line actionable knowledge that can be shared and utilized by organizations across the enterprise.

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Multichannel Data & Interaction Analytics

Topical Categorization/Clustering, Supervised & Unsupervised Discovery, Automated Quality Assurance, Named Entity Recognition, FCR Improvement

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Survey, Notification & Response Management

Multi-Branded Surveys & Notifications, Response Analysis & Actions, Inbound & Outbound Communication
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Process Automation
RPA/BPA

Powerful and proprietary hyperautomation  platform includes RPA, BPA, AI, analytics and decision-making engines.

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Intelligent Virtual Agent
(IVR)

Text or Voice Interactions, 
Live Agent Monitoring,
Chat & Knowledge System Interfaces, Automated Quality Assurance, AI-Driven with Training Modules

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Workforce Optimization 

WFO solutions such as Call Recording, Video Screen Capture, Quality Assurance, Speech Analytics, Lightweight Directory Active Protocol, PCI Compliance, Operation Continuity

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Intelligent Call Routing (ICR)

Analytics-Driven, Adaptive and Real-Time Automated Call Routing at the Carrier Network Level, Utilizes AI-Driven Decision-Making Engines  

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Teleservices, Call Center & Telephone Answering

All-Inclusive Teleservices Software or Cloud Services for Answering and Help Desk Services, Emergency Dispatch, IP/PBX, Multimedia Messaging,
HIPAA-Secure Messaging, Voicemail, Client Web Portal

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Customer Support Programs

All OnviSource solutions are supported by unique service programs.

These success programs assists new and existing clients in justifying and selecting the right solution, implementing it the right way, and making it work specifically to support their requirements.  In the end, we guarantee an ROI or there is no cost!

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