ia.Enterprise

Software and Cloud Solutions powered by our Hyperautomation Platform of AI, Analytics and Automation technologies.

ia.Enterprise™ is our suite of software solutions or cloud services that delivers intelligence and hyperautomation to a broad range of critical functions in contact centers, front and back offices while empowering users to effectively manage the customer experience.

Workforce Optimization

(WFO)

Call Recording, Screen Capture, Quality Assurance, Speech Analytics,

PCI Compliance, Operation Continuity,

Lightweight Directory Active Protocol

Automated

Multichannel Analytics

Topical Categorization, AQA, Compliance, FCR Improvement, Automated Discovery of Subjects,

Trends, Intent and Behavior

Survey, Notification & Response Management

Multi-Branded Surveys & Notifications,

Response Analysis & Actions,

Inbound/Outbound Communication

Self Service

Intelligent Virtual Agent

Text or Voice Interactions, 

Live Agent Monitoring,

Chat & Knowledge System Interfaces,

Automated Quality Assurance,

AI-Driven with Training Modules

Robotic Process Automation (RPA)

Pre-Packaged or Customizable Workflow Using our No-Code Platform, Rule-Based or Analytics-Based RPA,

Attended or Unattended RPA

Teleservice Customer Relation Management

Answering & Help Desk Services,

Emergency-Dispatch, IP-PBX,

Multimedia Messaging,

HIPAA Secure Messaging,

Speak with a specialist today!

Call (800) 311-3025

Customer Support Programs

All OnviSource solutions are supported by unique service programs called The Advantage Platinum Program.

 
Advantage Platinum Program assists clients in justifying and selecting the right solution, implementing it the right way, and making it work specifically to support their requirements.  In the end, we guarantee an ROI or there is no cost!

The Advantage Platinum Program is a unique service program for assisting new and existing customers. It is specifically offered for more complex front and back office workforce optimization solutions, such as speech, desktop and process analytics, social media analytics, process automation, RPA and unification of operational data across multiple platforms and sites.