IA Software for CXM, WFO, BPM, RPA, ECM | OnviSource

ia.Enterprise™

Software and Cloud Solutions powered by our AI and RPA technologies.

ia.Enterprise™ is our suite of software solutions or cloud services that delivers intelligence and automation to a broad range of critical functions in contact centers, front and back offices while empowering users to effectively manage the customer experience.

call-recording.jpg

Call Recording, Screen Capture, Quality Assurance, Speech Analytics,

PCI Compliance, Operation Continuity,

Lightweight Directory Active Protocol

Workforce Optimization

(WFO)

agent-circle.jpg

Topical Categorization, AQA, Compliance, FCR Improvement, Automated Discovery of Subjects,

Trends, Intent and Behavior

Automated

Multichannel Analytics

feedback-notification.jpg

Multi-Branded Surveys & Notifications,

Response Analysis & Actions,

Inbound/Outbound Communication

​​

Survey, Notification & Response Management

intelligent-robot.jpg

Text or Voice Interactions, 

Live Agent Monitoring,

Chat & Knowledge System Interfaces,

Automated Quality Assurance,

AI-Driven with Training Modules

Self Service

Intelligent Virtual Agent

small-robot.gif

Pre-Packaged or Customizable Workflow Using our No-Code Platform, Rule-Based or Analytics-Based RPA,

Attended or Unattended RPA

Robotic Process Automation (RPA)

female_72res.jpg

Answering & Help Desk Services,

Emergency-Dispatch, IP-PBX,

Multimedia Messaging,

HIPAA Secure Messaging,

Teleservice Customer Relation Management

Speak with a specialist today!

Call (800) 311-3025

Customer Support Programs

All OnviSource solutions are supported by unique service programs called The Advantage Platinum Program.

 
Advantage Platinum Program assists clients in justifying and selecting the right solution, implementing it the right way, and making it work specifically to support their requirements.  In the end, we guarantee an ROI or there is no cost!

​

The Advantage Platinum Program is a unique service program for assisting new and existing customers. It is specifically offered for more complex front and back office workforce optimization solutions, such as speech, desktop and process analytics, social media analytics, workflow automation, RPA and unification of operational data across multiple platforms and sites.

​