Press Releases

Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies in AI, Multilevel Relational Deep Mining, Robotic Process Automation and Customer Journey Analytics to Rapidly Discover Bottom-Line Actionable Knowledge and Trends Related to Customer Experience, Agent Performance and How to Improve Them

In a Partnership Between OnviSource and PeoplePraise, OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions

UniverSum Teleservice Delivers Cloud Solutions that Operate Seamlessly across Multi-vendor Telephone Answering Systems and Applications as well as Funding for Certain User Associations’ Efforts in Enhancing Member Benefits

OnviSource announced today that Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource’s Intellecta™ Multichannel Analytics solution delivered as Cloud/SaaS.

OnviSource announced today a strategic partnership with Voicegain, an innovative Speech-to-Text/ASR company.

OnviSource’s Intelligently Automated Customer Satisfaction Analytics, Tracking and Scoring (CSATS) Solution Enables the Service Provider to Discover True Customer Satisfaction Using Industry Standard Scoring Systems