Powered by AI Algorithms and Artificial Neural Network (ANN),
iMachine offers NLP/NLU, Machine Learning (ML) and Deep Learning (DL) to deliver intelligence to Intelligent Automation solutions
Natural Language Processing
Natural Language Understanding
Progressive AI Brings Cognitive & Intelligence Capabilities
iMachine utilizes progressive, multi-engine AI technologies to provide cognitive and intelligence capabilities to our ia.Enterprise software and SaaS solutions for workforce optimization, multichannel analytics, customer experience management, surveys and enterprise feedback management, robotic process automation, intelligent virtual agent and intelligent call routing.
Our ia.Enterprise applications use iMachine to transition from rules-based functionality to cognitive or intelligence-based services. iMachine is a software-based service module developed organically by OnviSource.
iMachine Capabilities for ia.Enterprise Applications
Our ia.Enterprise solutions utilize iMachine and its array of Artificial Intelligence techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of Intelligently Automated solutions.
Multichannel Data & Interaction Analytics
Topical Categorization/Clustering, Supervised & Unsupervised Discovery, Automated Quality Assurance, Named Entity Recognition First Call Resolution Improvement and more!
Survey, Notification & Response Management
Uses Multichannel Data and Interaction Analytics to analyze the results of surveys and responses.
Use of iMachine enables Orchestra RPA/BPA to transition from Rules-Based RPA to Intelligent Process Automation (IPA).
Intelligent Virtual Agent (IVA)
Offers Natural Language Processing to augment live agent performance.
Intelligent Call Routing (ICR)
Uses iMachine to make next best decision based on user-defined rules and is linked to a certain routing action module.
Workforce Optimization & Management