A Multi-Engine Artificial Intelligence Software Platform
providing Automated Cognitive Intelligence Capabilities


Powered by a Broad Range of Advanced AI Algorithms and Artificial Neural Network (ANN), iMachine offers NLP/NLU, Machine Learning (ML) and Deep Learning (DL) to deliver Intelligence to Intelligent Automation Solutions

iMachine, a software-based service module developed organically by OnviSource, is part of our ia.Enterprise suite of software and SaaS solutions for workforce optimization, customer experience management and business process automation.


Progressive AI Brings Cognitive & Intelligence Capabilities

iMachine utilizes progressive and multi-engine AI technologies to provide cognitive and intelligence capabilities to all ia.Enterprise applications including our workforce optimization, multichannel analytics, customer experience management, surveys and enterprise feedback management, robotic process automation, intelligent virtual agent and intelligent call routing.

Our ia.Enterprise applications use iMachine to transition from rules-based functionality to cognitive or intelligence-based services. 

AI Technologies used by iMachine

  • Natural Language Understanding (NLU)

  • Natural Language Processing (NLP)

  • Machine Learning (ML)

  • Deep Learning (DL)

  • Artificial Neural Network (ANN)

  • Long Short-Term Memory (LSTM)

  • And many more

Natural Language Processing
Natural Language Understanding
Machine Learning

iMachine Capabilities for ia.Enterprise Applications

Our ia.Enterprise solutions utilize iMachine and its array of Artificial Intelligence techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of Intelligently Automated solutions.

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Multichannel Data & Interaction Analytics

Topical Categorization/Clustering, Supervised & Unsupervised Discovery, Automated Quality Assurance, Named Entity Recognition FCR Improvement and more!

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Survey, Notification & Response Management

Uses Multichannel Data and Interaction Analytics to analyze the results of surveys and responses.


Process Automation


Use of iMachine enables Orchestra RPA/BPA to transition from Rules-Based RPA to Intelligent Process Automation (IPA).


Intelligent Virtual Agent (IVA)

Offers Natural Language Processing to augment live agent performance.


Intelligent Call Routing (ICR)

Uses iMachine to make next best decision based on user-defined rules and is linked to a certain routing action module.

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Workforce Optimization & Management

Uses iMachine to offer singular analytics such as speech analytics, text analytics, and desktop analytics..

Contact Us

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