AI Beyond QA Energize Profitability and Productivity
AI is no longer just about QA - it's about unlocking profitability, productivity, and performance for your entire business.
In association with ATSI, join us for an insightful session where we show how AI can go beyond QA and explore how advanced AI-driven automation and analytics tools are transforming the answering service contact centers into strategic growth and profitability engines.
Upcoming Webinar
Trusted By Industry Leaders
Agenda Highlights
1.Chat to your AI in Natural Language
No more manual configurations and a sequence of setting up a series of filters to get your end goal results from your AI. Chat with our Agentic AI using our ChatOrchestra in natural language about your End Goal. It automatically processes all steps needed to deliver your End Goal. It is like chatting with ChatGPT, but it focuses on YOUR business.
2. AI Insights for “What You Don’t Know”
Discover hidden problems that hinder your growth and your business, as well as untapped opportunities you were not aware of that can help your growth and productivity.
3. Automation to Boost Your Agents’ Throughput 30-60%
Learn how intelligent automation automates workflows, eliminates manual work, errors, and delays – Resulting in doing a lot more with the same number of agents.
4. Assist your agents to perform better using AI Real-Time Guidance
See how the AI real-time guidance can empower agents to meet and exceed their performance targets while delivering more personalized service.
5. Engage your agents for collaboration, gamification, satisfaction, and retention
Eliminate agent isolation using advanced solution to collaborate and gamify with performance dashboards – Resulting in performance improvement, job satisfaction, and retention.
Speakers
Learn from industry leaders who have successfully implemented AI across diverse organizations
Francisca Crous-Alegria
Chief Operating Officer
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Francisca oversees global operations, corporate marketing, AI Academy initiatives, and all company revenue lines, including products, support services, and expanding cloud/SaaS offerings.
With over 20 years of experience, she leads strategic business development, marketing, and sales to position OnviSource as a top provider of AI-driven Intelligent Transformation solutions for workforce performance, customer loyalty, and operational efficiency.
Brian Severson
Vice President, Product Management
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Brian leads product strategy, planning, and lifecycle management — from concept to rollout and beyond. With over 20 years of experience in technology and customer experience, he ensures OnviSource’s solutions meet market needs and exceed user expectations.
Amanda Mullen
Senior Customer Success Advisor
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Amanda is part of the Customer Success Team at OnviSource, bringing a passion for helping businesses of all sizes achieve meaningful improvements in workforce performance, customer satisfaction, and operational efficiency. With extensive experience in intelligent transformation, she ensures every client realizes measurable value through AI-native analytics and automation.
Dustin Schroeder
Senior Product Engineer
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As Senior Product Engineer, Dustin is responsible for the development and implementation of OnviSource’s AI-driven analytics and automation solutions. He brings more than two decades of experience in technology and further contributes to customer success initiatives as part of the AI Academy Team, ensuring solutions are effectively deployed and deliver measurable value in client environments.
Here's what our customers have to say
Real TESTIMONIALS from Businesses Using Our AI-Powered Contact Center Solutions
Voice Link of Columbus
Our partnership with OnviSource and the adoption of interaction analytics have been transformative for our call center operations. The platform's innovative features have also improved our efficiency and empowered our agents to deliver exceptional service.
From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor.
Joann Fussell, CFO, Voice Link of Columbus