Liaa ™ 

Self-Service

Intelligent Virtual Agent 

This hyper-connected and technology-driven era has led to a shift in customer demands. Customers now expect accelerated service with increased quality and there is a growing demand for self-service options like Liaa.

AI-driven and automated chatbot or Intelligent Virtual Agent

Self service options help drive down costs by reducing the number of resources involved in handling customer inquiries while increasing customer satisfaction.

Benefits of Liaa Intelligent Virtual Agent

  • Faster response and resolution time

  • Reduction in employee stress and burnout

  • A self-learning system

  • Unlimited and rapid access to knowledge

  • Predictive and proactive support

  • Increased productivity of customer service teams

  • Significant reduction in payroll expenses, as many virtual agents can be monitored by a single live agent

How can we help?

Liaa IVA Features

 

  • Virtual agents can be configured and scaled up or down

  • Virtual agents can either completely automate live agents or augment the performance of a live agent in conversational form

  • Liaa offers Live Agent Monitoring, in which a single live agent can monitor a number of virtual agents and intervene if required

  • Liaa can seamlessly interface to third-party chat and knowledge systems 

  • Liaa includes a user interface for administration, configuration and service process training

Liaa IVA as an Integral Part of WFO and CXM

Unlike siloed chatbot products, Liaa becomes an integral part of Workforce Optimization and Customer Experience Management.

Liaa is supported by our multichannel analytics, enabling customers to conduct automated QA, First Call Resolution improvement, trend and intent analysis, and topical categorization for 100% of chat interactions.

  • Interaction via text or voice

  • Liaa is powered by our proprietary AI Engine - NLU/NLP and Deep Learnin

  • API and access to 3rd party chat and knowledge systems

We're Happy to Help


If you have questions about IVA's or want to discuss potential applications of Liaa IVA in your organization, consult with us today. 

There's no cost or obligation.

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