Pictora™

Video Screen Capture for Recording Desktop Monitor Activity

Get a 360 Degree View of Your Interactions when You Record Agent Desktops to Understand Workflows 

 

Synchronized capture of calls and screens provides a complete picture, literally, with data and information related to customer interactions.

  • Records screens on triggered events; secure screen recording for managing liability or PCI DSS compliance

  • Recognize and reward your efficient agents who best adhere to your processes, CRM and other desktop applications

  • Identify your top performers as they navigate screens; use their recorded interactions to coach and train the rest of your staff to reach maximum performance levels

  • Increase desktop efficiency to improve your call handling times, increase First Call Resolution (FCR), and deliver outstanding customer service

How can we help?

Pictora Screen Capture Features

Pictora captures and records agent's desktop screens and transaction activities and synchronizes the recorded screen with the related call during customer interactions. 

Pictora records screen videos in full color or grayscale to adjust with customer's network bandwidth requirements, while maintaining clear image resolutions. The synchronized capture of calls and screens can provide a complete set of information related to the details of every customer transaction.

  • Capture synchronized voice and video recording of desktop activity during customer interactions

  • Records desktops in full color or grayscale maintaining clear image resolution; grayscale recording reduces network traffic and storage requirements by two-thirds over color recording

  • Records up to 100 simultaneous workstations per server under typical settings

  • Negligible impact on utilization at agent workstations

  • Live monitoring of both voice and screen activity

  • Configurable capture and compression rates globally or for individual workstations

  • Configurable random recording settings

  • Secure, encrypted, PCI-DSS compliant

  • Non-proprietary .avi storage and playback format

  • Full Windows Terminal Server Client support