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Pictora™
Video Screen Capture for Recording Desktops

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Get a 360 Degree View  of Interactions and Workflows 

Synchronized capture of calls and desktop screens provides a complete picture, literally, with data and information related to interactions.

Recognize and reward your most efficient agents who adhere to your processes, CRM and other desktop applications​.

​Increase desktop efficiency to improve call handling times, increase First Call Resolution and deliver outstanding customer service.

​Identify top performers as they navigate screens; use their recorded interactions to coach and train other employees to help them achieve high performance.

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Pictora Screen Capture Features

  • Capture synchronized voice and video recording of desktop activity

  • Records in full color or grayscale, maintaining clear image resolution

  • Records up to 100 simultaneous workstations per server under typical settings

  • Negligible impact on utilization at workstations

  • Live monitoring of both voice and screen activity

  • Configurable capture and compression rates globally or individual workstations

  • Configurable random recording settings

  • Secure, encrypted, PCI-DSS compliant

  • Non-proprietary .avi storage and playback format

  • Full Windows Terminal Server Client support

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Request a Demo or Pricing

Contact us to request a demo, a consultation or information and pricing about our solutions.

Please use this form to submit your contact information and our solution specialist will contact you shortly.

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Speak with a specialist today!
Call (800) 311-3025

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