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Video Screen Capture Software for Recording Desktop Activity

Get a 360 Degree View  of Interactions and Workflows 

Synchronized capture of calls and desktop screens provides a complete picture, literally, with data and information related to interactions.

Recognize and reward your most efficient agents who adhere to your processes, CRM and other desktop applications​.

​Increase desktop efficiency to improve call handling times, increase First Call Resolution and deliver outstanding customer service.

​Identify top performers as they navigate screens; use their recorded interactions to coach and train other employees to help them achieve high performance.

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Pictora Screen Capture Features

  • Capture synchronized voice and video recording of desktop activity

  • Records in full color or grayscale, maintaining clear image resolution

  • Records up to 100 simultaneous workstations per server under typical settings

  • Negligible impact on utilization at workstations

  • Live monitoring of both voice and screen activity

  • Configurable capture and compression rates globally or individual workstations

  • Configurable random recording settings

  • Secure, encrypted, PCI-DSS compliant

  • Non-proprietary .avi storage and playback format

  • Full Windows Terminal Server Client support

Request a Demo or Pricing

Contact us to request a demo, a consultation or information and pricing about our solutions.

Please use this form to submit your contact information and our solution specialist will contact you shortly.

Your information will remain private.

Speak with a specialist today!
Call (800) 311-3025

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