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Press Release


OnviSource Named “Hot Vendor” for 3rd Consecutive

Year in Ventana Research Workforce Optimization

Value Index Report


Highest rank in both Usability and TCO/ROI - Expanding Company's Leadership

Role in the WFO Marketplace


September 14, 2016

OnviSource, a leading provider of workforce management and Customer Experience Management (CXM) solutions announced today that Ventana Research, a leading benchmark research firm, has recognized the company as "Hot Vendor" in the "2016 Workforce Optimization Value Index Report." This recognition reinforces the company's progress and commitment to enhancing the customer experience through innovations in enterprise workforce optimization, automation and unification solutions.

This is the third consecutive year OnviSource has received an overall "Hot Vendor" ranking. The company also received a "Hot Vendor" in six out of seven designated Ventana Research categories, based on the company's overall WFO platform. OnviSource received a first ranking in Usability, and TCO/ROI, emphasizing the company's continuing commitment to provide customer value through contact center and enterprise WFO applications. The Usability award demonstrates the extent that the product supports all users, including support of mobile, web, and voice technologies. With the latest version of OnviLink™ unified user interface (UUI), OnviSource is leading the industry with integrated WFO solutions.

OnviSource also received the top vendor placement in the Customer Assurance: TCO/ROI category. The award is given on the basis of how committed the company is to the WFO product line, and its ability to demonstrate product value, and total cost of ownership and benefits. It emphasizes the company's investment in optimizing the TCO and ROI to the end customer such as OnviSource's Advantage Program, which assists in enabling complex solutions to work for each customer's specific needs in their own environment, and Ensura™ for systems operation continuity.

"OnviSource is honored to receive the Hot Vendor ranking again this year. We continue to invest in enhancing products for the workforce optimization market and further expansion and development into Customer Experience Management and other advanced business analytics solutions," said Ray Naeini, Chairman and CEO of OnviSource. "We do our utmost to assist our customers with the ability to react swiftly to their changing business needs, based on sound decisions, and created from multichannel and cross-channel analytics transformed into cognitive customer experience management."

"We are pleased to award OnviSource the Hot Vendor ranking again this year. The company continues to release new and innovative products that enhance customer value, solidifying its role in the WFO market," commented Mark Smith, CEO and Chief Research Officer, Ventana Research. "OnviSource is well-equipped to capitalize on the growing demand for workforce optimization and analytics in the industry with a strong value proposition and wide range of solutions."

About Ventana Research

Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana OnDemand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. We deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.

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