Resource Library

Hyper performance takes workforce performance improvement to the next level. It’s about transforming the entire contact center into a finely tuned, highly efficient machine that excels in all areas.

Connect customers to the right agent at the right location to provide the best possible experience. Every time.

Meet expanding customer demands for increased quality and access to self-service options 24/7, 365 days a year.

Dive into the key concepts of win-away growth, examine why some companies struggle to compete, and explore the principles of hyper-performance that can give businesses a competitive edge.

By analyzing customer interactions before, during, and after service, companies can gain valuable insights into customer experiences and the performance of agents, employees, and systems.

A view of everything can transform data to insights to actions so contact centers and enterprises can achieve EXCELLENCE in workforce performance, customer satisfaction, and business productivity.

Screen capture and desktop analytics help businesses monitor, analyze, and optimize employee productivity, application usage, and process efficiency in real-time.

AI-Powered Multichannel Interaction Analytics is designed to ingest, analyze, and deliver business intelligence across the contact center and enterprise.

OnviSource announced today that Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource Intellecta Multichannel Analytics solution delivered as Cloud/SaaS.

UniverSum Teleservice Delivers Cloud Solutions that Operate Seamlessly across Multi-vendor Telephone Answering Systems and Applications

OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions

Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies to Rapidly Discover Bottom-Line Actionable Knowledge and Trends