The power of knowing
Get bottom-line business intelligence from our fifth generation AI-driven analytics
Get the entire picture. Not just one piece.
Unify and analyze valuable data from across the contact center and enterprise to access a complete view of both customers and operations. Make informed decisions and take action in real time.
Analytics that transform the three most impactful areas of your contact center and enterprise
A new-generation of analytics infused with the transformative power of Generative AI.
Nexe`llecta breakthrough technology offers unparalleled insights and capabilities for enterprises and contact centers.
Deep, correlational, composite and combinative mining
Automated quality assurance
Call summaries that report turns in conversations along with sentiment/trend/predictive/prescriptive analytics
Advanced insights regarding agent performance, customer behavior, loyalty, and churn
Agent coaching and interaction resolution scoring
Synthetic data generation and automation of AI machine learning
Automated scenario testing and customer behavior simulations
And much more
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