A Major US Wireless Service Provider Uses OnviSource Fifth Generation and AI-Driven Hyper Analytics to Improve Customer Loyalty
AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions for Teleservices.
Ventana Research analyst, Keith Dawson, looks at how OnviSource is at the forefront of bringing intelligence and automation to the contact center.
Top 7 Benefits of RPA in Banking and Financial Services as well as Use Cases and a Before-and-After Scenario.
Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution
Our approach to RPA utilizing a combination of RPA, BPA, AI, analytics and decision-making engines to automate conventional tasks or end-to-end processes.