MARKET MENTIONS

Credible Markets Global Speech Analytics Software Market Report 2020 includes OnviSource. 

 

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VynZ Research includes OnviSource in Global Speech Analytics Market Analysis & Forecast (2019-2024).

 

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OnviSource named one of the Top 5 Best Workforce Optimization (WFO) providers by CRM Magazine's 2020 CRM Industry Leader Awards. 

 

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OnviSource is included in 2020-2021 Interaction Analytics Product & Market Report from DMG Consulting. 

 

The report covers 7 leading and contending vendors who offer #IA as a part of a broader offering or as a best-of-breed solution.     

 

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OnviSource continues to be a major player in the global Speech Analytics market. 

 

Global speech analytics market is projected to grow at a CAGR of over 10% during 2020 - 2025.Growth in the market is driven by rising adoption of analytical solutions by agencies and corporations.

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NEWS

 WHITE PAPERS

Customer Experience Management

White paper

 

Discover how Intelligent Automation technologies are becoming a practical solution for driving CXM initiatives

in the front and back office.

Intelligent Automation

White paper

5 Capabilities Necessary to Align Your Business Processes with Customer Demands

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RESOURCES

Webinar Videos

How Early Adopters of Digital Transformation, AI and Emerging Technologies are Winning!

digital transformation

During our presentation, OnviSource discussed why Digital Transformation is critical to business today and what it takes to develop a successful transformation strategy.

 

This includes a new approach that leads to creating a digital culture, establishing new business models, and employing AI and other emerging digital technologies.

 

We shared insightful information based on industry studies, trends and a real-world use case to provide a better understanding of Digital Transformation for the enterprise, the emerging technologies, and the early adoption of AI.

New Solutions in Customer Engagement

customer engagement management

OnviSource and SingleComm discuss what it takes to understand today's customer demands and the new methodologies, mindsets and intelligently automated technologies that work to help enterprises manage and analyze 100% of interactions across multiple channels to make the most of every customer engagement.