Intellecta™

Multichannel Analytics

 

Intelligently automated analysis and Quality Assurance 

for 100% of engagement across multiple channels of interaction.

Our multichannel analytics solution aggregates big data from various sources for comprehensive analysis to provide actionable business intelligence for informed decision-making from a single source. 

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Multichannel analytics enables management and employees to make real-time, data-driven decisions through the automated analysis of what is “expected” and the discovery of what is “unexpected” from their goldmine of otherwise untapped multimedia data.

Intelligently automated solution discovering pre-defined or unknown insights in all interactions.

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• Subjects

• Trends

• Sentiment

• Voice of Customer (VoC)

• Name Entity Recognition

• Topical Categorization

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Topical Categorization Offers Big Data Management

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• Converts big data into speaker-separated, structured text documents

• Offers easily-accessible and readable media

• Uses far less storage space

• Automatically categorizes and clusters data based on topics, relevance and similar patterns

• Automates discovery of “most-mentioned” topics