Multichannel Content & Interaction Analytics


Intelligently automated analysis and Quality Assurance 

for 100% of engagement across multiple channels of interaction.

Our multichannel analytics solution aggregates big data from various sources for comprehensive analysis to provide actionable business intelligence for informed decision-making from a single source. 

Multichannel analytics enables management and employees to make real-time, data-driven decisions through the automated analysis of what is “expected” and the discovery of what is “unexpected” from their gold mine of otherwise untapped multimedia data.

Using our intelligently automated solution, you can discover pre-defined or unknown insights across all interactions.

  • Subjects

  • Trends

  • Sentiment

  • Voice of Customer (VoC)

  • Name Entity Recognition

  • Topical Categorization

Topical Categorization Offers Big Data Management

  • Convert big data into speaker-separated, structured text documents

  • Big data becomes easily-accessible as readable media

  • Use far less storage space

  • Automatically categorize and cluster data based on topics, relevance and similar patterns

  • Automate discovery of “most-mentioned” topics