Intellecta™
Multichannel Analytics
Intelligently automated analysis and Quality Assurance
for 100% of engagement across multiple channels of interaction.
Our multichannel analytics solution aggregates big data from various sources for comprehensive analysis to provide actionable business intelligence for informed decision-making from a single source.
Multichannel analytics enables management and employees to make real-time, data-driven decisions through the automated analysis of what is “expected” and the discovery of what is “unexpected” from their goldmine of otherwise untapped multimedia data.

Intelligently automated solution discovering pre-defined or unknown insights in all interactions.
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Subjects
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Trends
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Sentiment
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Voice of Customer (VoC)
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Name Entity Recognition
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Topical Categorization
Topical Categorization Offers Big Data Management
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Converts big data into speaker-separated, structured text documents
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Offers easily-accessible and readable media
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Uses far less storage space
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Automatically categorizes and clusters data based on topics, relevance and similar patterns
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Automates discovery of “most-mentioned” topics