Multichannel Data & Interaction Analytics

AI-Driven and Automated Analytics for Big Data Management, Workforce Optimization and Customer Experience Management

Multichannel Analytics for Content Management, Workforce Optimization & Customer Experience Management

Our multichannel analytics solution aggregates big data from various channels and sources for comprehensive analysis to provide actionable business intelligence from a single source for informed decision making and improvement across the enterprise. 

Multichannel analytics enables management and employees to make data-driven decisions through the automated analysis of what they expect to find and the discovery of what is unexpected from otherwise untapped multimedia data and content.

Content Management

Convert big data into speaker-separated, structured text documents. The result is data/media that is easy to access, read, distribute and it uses far less storage space.

Transcriptions and other structured documents are automatically categorized and clustered based on their topics, relevancy and patterns.

Big Data Management

Content Conversion/Unification, Storage and Retrieval Optimization

Enterprise Content Management

Classification & Topical Categorization, NER, Compliance Management



Workforce Optimization

Automate analysis of 100% of recorded voice interactions/structured data. to score performance and adherence against a QA template for fast and unbiased evaluations.


Analytics delivers automated compliance management for PCI/DSS and sensitive data. Automatically replace/redact discovered subjects in both the text and original content files.


Analysis can identify repeat calls and their root causes to help resolve call management issues. 


Analytics-Driven, Automated QA for 100% of Interactions

Automated Compliance Management

Media Content Modifications, Redaction, PCI

Automated Repeat Call Detection

FCR Improvement

100% AQA

Confirm what you expect to find but also discover what you don't know about your interactions, customers' expectations and their satisfaction with your processes and business.

Audio quality can be analyzed to detect and troubleshoot static, noise and poor connections associated with remote environments.

Multichannel analytics detects sentiment, intent, behavior and trends across speech and text interactions based on numerous indicators.

Customer Experience Management

Subject Discovery

Supervised or Unsupervised

Sentiment, Intent & Situation Discovery

Sentiment & Intent Analysis, VoC, Connection Quality, Voice Authentication/Identification

Behavior Discovery

Trend & Predictive Analysis

Customer Experience Analytics & Tracking


Multichannel Analytics Solutions Overview

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