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Achieve Employee Excellence, Customer Loyalty & Business Productivity

with intelligently automated analytics powered by AI to help you achieve your contact center objectives.

Analytics Proof of Concept

Immediate Benefits to Your Business

Increased Customer Satisfaction

Identify and fix the root causes of customer dissatisfaction, leading to improved customer satisfaction scores.

Reduced Costs

Reduce your contact center costs by improving agent efficiency and reducing the number of customer complaints.

Improved Agent Performance

Coach agents to deliver better customer service, leading to higher agent satisfaction and productivity.

Better Decision Making

Make data-driven decisions about your contact center, leading to improved performance.

Female Call Center Agent

Employee Excellence
across organizations

Performance Augmentation

Automation through RPA and Intelligent Virtual Agent

Performance Improvement

Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics

Soft Skills Improvement

Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy 

QA & Compliance Management

AQA, Professional Skills Improvement, Compliance Management,

First Call Resolution

Holistic Improvements to Intelligently Transform Your Business

Achieving holistic improvements across organizations requires intelligent automated solutions that work in harmony. 

Customer Loyalty & Satisfaction
across the customer base

Customer Service Intelligent Automation

Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment

Customer Journey Analytics

Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience 

Customer Surveys

Direct/Indirect/Inferred Surveys,

CSAT Tracking, Scoring, CSAT, NPS, CES, VES

Customer Interaction & Trend Analytics

Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn

Business Productivity
across the company

Automated Business Intelligence

Markets, Products, Service, Competition, Industry, Legal

Digital Workforce

Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Management

Business Process Automation (BPA)

Connecting Workflows and

Automating End-to-End Processes

Robotic Process Automation (RPA)

Automation of Workflows

Free Analytics POC

Try Our AI-Driven Interaction Analytics at No Cost or Obligation!

OnviSource is offering a proof-of-concept (POC) for Interaction Analytics at no charge. Respond now to lock in your free POC with no obligation.

Claim Your Free POC of Interaction Analytics

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Proof of Concept
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