Immediate Benefits to Your Business
Increased Customer Satisfaction
Identify and fix the root causes of customer dissatisfaction, leading to improved customer satisfaction scores.
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Reduced Costs
Reduce your contact center costs by improving agent efficiency and reducing the number of customer complaints.
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Improved Agent Performance
Coach agents to deliver better customer service, leading to higher agent satisfaction and productivity.
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Better Decision Making
Make data-driven decisions about your contact center, leading to improved performance.
Employee Excellence
across organizations
Performance Augmentation
Automation through RPA and Intelligent Virtual Agent
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Performance Improvement
Work Adherence, Process Compliance, Real-Time Coaching, Next-Best-Action, Agent Engagement, Agent KPI Analytics
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Soft Skills Improvement
Sentiment Analysis, Communication, Professionalism, Cordiality, Empathy
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QA & Compliance Management
AQA, Professional Skills Improvement, Compliance Management,
First Call Resolution
Holistic Improvements to Intelligently Transform Your Business
Achieving holistic improvements across organizations requires intelligent automated solutions that work in harmony.
Customer Loyalty & Satisfaction
across the customer base
Customer Service Intelligent Automation
Intelligent Virtual; Agent, RPA/BPA for Automated Customer Service Fulfillment
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Customer Journey Analytics
Before/During/After Service KPI Analytics, Intelligent Call Routing, Analysis of Customer Experience
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Customer Surveys
Direct/Indirect/Inferred Surveys,
CSAT Tracking, Scoring, CSAT, NPS, CES, VES
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Customer Interaction & Trend Analytics
Sentiment, Behavior, Intent, Satisfaction, Trend Analysis, Predictive/Prescriptive Analytics, Churn
Business Productivity
across the company
Automated Business Intelligence
Markets, Products, Service, Competition, Industry, Legal
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Digital Workforce
Intelligent Virtual Agents and Employees (IVA), AI and RPA-Driven Document and Content Management
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Business Process Automation (BPA)
Connecting Workflows and
Automating End-to-End Processes
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Robotic Process Automation (RPA)
Automation of Workflows