Our Hyper Analytics Software Incorporates a Broad Range of Analytics Solutions to Deliver Holistic Analysis
Interaction Analytics
Our Intellecta Interaction Analytics software offers intelligently automated analysis for 100% of interactions across multiple channels.
Intellecta interaction analytics software aggregates big data from various sources (calls, email, chat, surveys and more) for comprehensive analysis to deliver actionable business intelligence for informed decision-making across the contact center and enterprise - and all from a single source.
Interaction analytics enables you to alter outcomes of customer conversations, respond in real time and gather historical data that can provide insights into their wants and needs as well as employee performance, thus enabling you to address their expectations and optimize performance in delivering consistently high-quality customer experiences.
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