Intellecta™
Hyper Analytics

AI-Driven and Automated Hyper Analytics for Content Management, Workforce Optimization and Customer Experience Management

Our Fifth Generation Analytics
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Hyper Analytics for Content Management, Workforce Optimization and Customer Experience Management

Aggregate big data from various channels and sources for comprehensive analysis to provide actionable business intelligence from a single source for informed decision making and improvement across the enterprise. 

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 Hyper Analytics-Driven
Content Management

Convert big data into speaker-separated, structured text documents. The result is data/media that is easy to access, read, distribute and it uses far less storage space.


Transcriptions and other structured documents are automatically categorized and clustered based on their topics, relevancy and patterns.

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Big Data Management

Content Conversion/Unification, Storage and Retrieval Optimization

Enterprise Content Management

Classification & Topical Categorization, NER, Compliance Management

Transcription
Speech-to-Text

Hyper Analytics-Driven
Workforce Optimization

Automate analysis of 100% of recorded voice interactions/structured data to score performance and adherencefor fast and unbiased evaluations.

 

Automated compliance management for PCI/DSS and sensitive data. Automatically replace/redact discovered subjects in both the text and original content files.

 

Analysis can identify repeat calls and their root causes to help resolve call management issues. 

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100% AQA

Analytics-Driven, Automated Quality Assurance for 100% of Interactions

for evaluating individuals or groups of agent skills:

  • Hard Skills – Mandatory Phrases, Service Knowledge, etc.

  • Soft Skills – Professionality, Cordiality, Empathy, etc.

Automated Compliance Management

Media Content Modifications, Redaction, PCI

Automated Repeat Call Detection
 for First Call Resolution Improvement

Hyper Analytics-Driven
Customer Experience Management

Confirm what you expect to find and discover what you don't know about your interactions, customers' expectations and their satisfaction with your processes and business.

Audio quality can be analyzed to detect and troubleshoot static, noise and poor connections.

Detect sentiment, intent, behavior and trends across speech and text interactions.

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Subject Discovery

Supervised or unsupervised.

Sentiment, Intent & Situation Discovery

Sentiment & Intent Analysis, VoC, Connection Quality, Voice Authentication/Identification

Behavior Discovery

Trend & Predictive Analysis

Customer Experience Analytics and Tracking

(CES, NPS, CSAT, FCR)

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