Nexe'llecta
Desktop and Transaction Analytics
Transform Desktop Activity into Operational Intelligence
Gain visibility into how work is performed across applications, systems, and business processes. Nexe’llecta Desktop & Transaction Analytics captures and analyzes desktop activity and transaction data to identify inefficiencies, reduce operational risk, improve employee performance, and uncover opportunities for automation.
Turn Activity into Actionable Insights
Captures and analyzes activity across employee desktops and business applications to provide greater visibility into productivity, process performance, and compliance benchmarks.
From Fragmented Data to Coordinated Action
Operational Excellence
Responsible and Configurable Analytics
Configure controls around defined business objectives, employee roles, and organizational policies. Governance practices ensure desktop intelligence is used responsibly with strict security standards.
BUSINESS VALUE
Turn the employee desktop into a source of actionable business intelligence.
Understand not only what employees complete, but how they complete it—and where better processes, guidance, and automation can improve the outcome.
Desktop Activity Analytics
Understand how employees interact with applications, systems, and digital resources throughout the workday.
Business value:
- Identify productive and nonproductive activity
- Understand application and system usage
- Detect excessive navigation and process delays
- Reduce time spent searching for information
- Support more effective workforce planning
Automation Opportunity Identification
Find repetitive, manual, and rules-based activities that may be suitable for workflow automation.
Business value:
- Prioritize high-value automation opportunities
- Reduce repetitive administrative work
- Improve processing speed and accuracy
- Allow employees to focus on higher-value activities
- Support measurable automation business cases
Transaction Analytics
Track the steps employees complete during customer transactions and business processes.
Business value:
- Identify incomplete or incorrectly executed transactions
- Detect process deviations and recurring errors
- Improve transaction accuracy and consistency
- Reduce rework and unnecessary processing
- Strengthen operational and regulatory compliance
Performance and Compliance Monitoring
Evaluate whether required systems, processes, and transaction steps are completed correctly.
Business value:
- Identify process and policy deviations
- Improve adherence to operational procedures
- Support compliance investigations and audits
- Reduce errors and organizational risk
- Deliver targeted coaching based on observed activity
Process Discovery
Reveal how processes are actually performed—not simply how they were designed.
Business value:
- Visualize real-world workflows
- Identify unnecessary or duplicated steps
- Discover bottlenecks and process variations
- Compare performance across employees, teams, or locations
- Establish a data-driven foundation for process improvement
Integrated Operational Intelligence
Synchronize desktop, transaction, and process data for a single version of truth across the enterprise.
Business value:
- Eliminate siloed data set discrepancies
- Improve cross-departmental visibility
- Enable unified performance scorecards
- Reduce time-to-insight for operational teams
- Support data-driven strategic decisions
UNIFIED VISIBILITY
Connect Employee Activity with Customer Interactions
When Desktop and Transaction Analytics is integrated with Nexe’llecta Multichannel Interaction Analytics, leaders get a unified view of work and customer experience.
Customer Experience
Measure the direct impact of desktop activity on customer sentiment and satisfaction.
Handle Time & Resolution
Identify bottlenecks that drive up Average Handle Time and hinder First-Contact Resolution.
Accuracy & Compliance
Bridge transaction accuracy with regulatory compliance for a lower risk profile.
Efficiency & Productivity
Optimize employee productivity and operational costs through data-driven work analysis.
Revenue & Retention
Drive business growth by aligning operational excellence with customer retention outcomes.
This unified intelligence provides a complete picture, moving beyond traditional methods that evaluate conversations and desktop activity as separate, disconnected silos.
HOW IT WORKS
01
Capture
Collect relevant desktop, application, workflow, and transaction activity.
From Visibility to Measurable Improvement
02
Unify
Connect desktop data with customer interactions, operational systems, and business outcomes.
03
Analyze
Identify process delays, employee challenges, compliance risks, performance trends, and automation opportunities.
04
Improve
Use actionable insights to optimize workflows, guide employees, strengthen compliance, and automate repetitive processes.
05
Measure
Track the impact of improvements on productivity, customer experience, accuracy, cost, and operational performance.
Unified Capability
Intelligence Designed to Drive Action
Nexe’llecta Desktop and Transaction Analytics goes beyond desktop monitoring. It transforms desktop and transaction activity into intelligence that can be used across the OnviSource OmVista platform.
Insights can support:
iAct Workflow Automation & Data Unification
Automate repetitive processes and coordinate action across systems.
AgentAssist Real-Time Guidance
Guide employees during customer interactions.
AgentEngage
Deliver targeted coaching, performance support, and employee engagement.
OmVista Excellence Studio
Govern, optimize, and continuously improve business outcomes.
This creates a closed-loop approach that moves organizations from observing performance to actively improving it.
SEE WHAT YOUR WORKFLOWS ARE HIDING
See Where Work Slows Down—and Where Performance Can Improve
Gain the operational visibility needed to simplify processes, improve employee performance, strengthen compliance, and build a more effective automation strategy.
Meet with an OnviSource specialist to explore how desktop and transaction intelligence can support your operational priorities.