Extracta™
Desktop Transaction Analytics & Optimization
Get visibility into workflows and everything employees do at their desktops.
Rapidly identify costly system, operational, and performance issues.
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Identify and monitor compliance issues that could put an organization at risk,
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Address internal demands and satisfy external requirements, including regulations that tightly control the distribution of sensitive customer information across a variety of industries.
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Provide visibility into the fulfillment process; alerts to see if agents are following processes in order to enhance the customer experience.
Add-On Options When You Need Them
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Auto PCI-DSS Compliance
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Transaction-Based Screen Capture
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Real Time Critical Event and Sensitive Data Detection, Notification and Action
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On-Screen & Real-Time Monitoring
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Agent/Employee Quality Assurance & Coaching Guidance
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Business Process Quality Assurance
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