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OnviCord PRO™
Call Recording & Monitoring

On-premise or cloud software for contact centers and enterprises.

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Benefits of OnviCord PRO Call Recording

  • Cost-effective option for multiple or remote sites

  • Evaluate and optimize the performance of your people, processes, operations and technology

  • Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence

  • Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions

OnviCord PRO Features

OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily.  

  • Live monitor calls in progress

  • Record 100% of voice and screen activity

  • Interfaces with virtually any PBX and VoIP

  • Scalable with unlimited number of channels

  • Call Archiving

  • Customizable Reporting

  • Remote Playback Utility

  • Supports Free Agent Seating

  • Contact centers with unassigned workstations can associate calls with individuals' logins

  • Record on Demand

  • Users with assigned privileges can turn the recorder on and off at their desktops

  • Supports search and playback of exported recordings outside the central server or network

Compliance & Authentication

Payment Card Industry (PCI) Compliance

OnviSource PCI uses our desktop analytics to detect the occurrence of sensitive data in real time and prevents recording of payment information or sensitive data. 

This can apply to Pictora Screen Capture, as well as call recording.

Lightweight Directory Active Protocol (LDAP) 

OnviSource utilizes LDAP integration to provide single sign-on, automatic login of desktop applications and verification of user credentials.

 

Utilizing LDAP for password management and deactivation in cases of employee attrition no longer requires additional management from within the system. 

Request a Demo or Pricing

Contact us to request a demo, a consultation or information and pricing about our solutions.

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Call (800) 311-3025

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