OnviSource CRM Customer Relations Management Program

Customer Relations Management Program	CRM Benefits
OnviSource offers a unique customer-centric support program called Customer Relations Management (CRM) Program. It is multi-tiered, consisting of services that assist our customers in many aspects of their business related to our products. This includes technical support, operations, training, communication, marketing, product customization and customer-focused initiatives.
OnviSource has designated a fully empowered CRM Team to ensure the satisfaction and loyalty of our customers and to oversee the activities of the CRM Program. This team is made up of senior executives and managers representative of all departments within the company. CRM Team strives to achieve its mission by listening to the market and our customers, establishing sound business practices and developing programs that deliver real value and promote two-way communication.
A dedicated channel of communication has been established for direct access to all members of the CRM Team: communicate@onvisource.com. Customers and employees alike can escalate issues, make product feature requests, suggestions and ideas using this email address or by calling the One Call Solution Center.
CRM Team ensures that the One Call Solution Center and service engineers provide expedient support and satisfactory resolutions for all reported issues. The CRM Team addresses all issues and communications in weekly strategic and tactical meetings.
CRM Programs better serve our customers and employees:
OnCall Technical Software Support Program
24/7 Live Answering Services Daytime Technical Support 24/7 Technical Support option available Automated System Error Notification One Call Solution Center (OCSC) - Make just one call no matter your requirements. Our OCSC works with all departments to see that your needs are satisfied.
OnLine Direct Communication with OnviSource Senior Management
Address atypical support issues (excluding sales) such as issue escalation, product ideas, suggestions or requests for special assistance. Communicate directly with senior managers on the CRM Team easily through one channel: communicate@onvisource.com Issues of a critical nature are immediately escalated to our Customer Focus Program for immediate action and resolution. A customer focus representative will respond immediately to your communication to assure a proper response to your needs.
OnSite Customer Support Website and Online Benefits
Online Product Support Center where valuable documentation can be accessed and downloaded. Periodic Webinar Training Online e-Training Video Library
OnTarget Customer Partnership Program
Dedicated Customer Relations Point of Contact Scheduled Software Upgrades Product Customization, Professional Services and 3rd Party Integration Joint Call Center-Oriented Marketing Hosted & Outsourcing Services Options