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About OnviSource

Mission Statement

We Offer Future Enterprise Management Capabilities in Today’s Solutions

OnviSource enables companies to cost-effectively automate and optimize their operations, manage their customer’s experience and increase customer satisfaction. We help companies reduce costs and manage compliance, enhancing their brands and revenues through solutions that are offered as software products or cloud services.

Our solutions automatically capture, unify and analyze big data and multichannel media from all steps of the customer journey and customer interactions. This includes enterprise-wide systems and organizations, and business processes and transactions - generating insightful data, actionable knowledge and deterministic trends.

We offer continuously learning Decision-making Engines, utilizing the resulting trends and actionable knowledge to automate decisions and the launch of actions. Our robotic software solutions automate labor intensive transactions, rapidly and in mass quantities, while eliminating human errors.

OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base with over 1,100 installations in a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals/emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction.

OnviSource has been recognized and ranked by leading industry analysts, such as DMG Consulting (Top Contender) and Ventana Research (Hot Vendor).

We offer a broad range of highly affordable and integrated solutions, including:

  • Multi-channel capturing, monitoring and recording of calls, screens, emails, chat, text, social media, surveys
  • Automated Quality Assurance, First Call Resolution (FCR) Improvements
  • Automated Desktop Transaction QA, Workflow Automation, Next-best-Action, Critical Event-Detection
  • Automated Compliances for PCI, HIPAA, employee work adherence, and Operation Performance Indicators
  • New Generation Workforce Management - scheduling, adherence, performance analysis
  • Speech-to-Text (STT) and Transcription
  • Multi-channel Analytics for speech, desktop, and text (transcriptions, email, chat, surveys, SMS, documents)
  • Unique Customer Experience Management - automated customer journey capture, unification, analysis, decision-making and launching of actions – whereas the entire engagement lifecycle of Service Routing, Service Processing, Service Interactions and Service Surveys are utilized
  • Robotic Transaction Processing
  • All-Inclusive Teleservice CRM for answering services, help-desk, emergency-dispatch, multi-media and HIPAA-compliant secure messaging
  • All-Inclusive PBX, IVR and Call Management for small-to-medium enterprises
  • Cloud Services for Contact Center Applications - voice-data services, ACD, IVR, call presentation, etc.

The Company has placed significant emphasis on customer satisfaction and loyalty, offering special “customer lifecycle assistance services”, resulting in a growing and stable customer base with a high rate of repeat business and customer satisfaction. Our solutions are supported by unique and customer-focused programs designed to assist customers’ operational and financial requirements.

OnviPay - Extended Payment Program

  • Offering prices less than comparable solutions in the market
  • Low Total Cost of Ownership (TCO) due to lower prices and Automated IT Tools
  • Monthly Payments of Up to 48 months with little or No Interest Expenses, no down payments, less paperwork, and fast processing of applications

Advantage Program – Free Proving It Before Buying It

  • We confidentially analyze your challenges, processes and requirements
  • Tailor a solution for your own operation using your own data
  • We prove it to you with clear ROIs and demonstrate results
  • We offer this program with no obligation of any kind on your part, even if you do not buy from us

OnviCare – Customer Lifecycle Assistance Services

  • Significant focus on customer satisfaction and loyalty with continuous improvement programs
  • Professional Program Management delivering your sales order to your satisfaction
  • Live Service Desk and 24/7 Technical Support
  • Free Training and Webinars for Best-Practices

OnviSource headquarters are located in Plano, Texas (North Dallas area), with an operation center in Enid, Oklahoma. The Company’s customer service and data centers are distributed between the two locations in order to offer redundancy and rapid disaster recovery.

 


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Your Enterprise. Optimized, Automated, Unified.