OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas (outside of Dallas) with an Operations Center in Enid, Oklahoma.

OnviSource offers highly affordable, end-to-end and Vertically Integrated Customer Interaction Management (VICIM) software and outsourcing solutions to call centers and enterprises, enabling them to cost effectively manage their customer interactions while successfully fulfilling their conflicting objectives of cost reduction vs. customer satisfaction and revenue growth. OnviSource VICIM solutions capture, distribute, fulfill and manage customer interactions while integrating, automating and optimizing the required functions, processes and resources.

In order to effectively and rapidly implement the company's vision, OnviSource pursued an acquisition strategy to integrate call center products and outsourcing solutions from certain emerging companies with an established customer base and products that could contribute to building various layers of the VICIM.

In 2005, OnviSource acquired three emerging product and outsourcing companies with over 20 years of combined experience in the call center market. Acquisition of the following three companies, combined with additional organic product development, enabled OnviSource to realize a much faster rollout of our VICIM vision:

• Davacord (formerly VoiceLogger) delivered advanced software products in call center call recording, VoIP recording, monitoring and quality assurance.
• CadCom Telesystems offered call center enterprise applications software, such as teleservices, resource scheduling and dispatching; augmented with voice and data interaction capturing such as Interactive Voice Response (IVR), voice mail, messaging and auto-dialers.
• Business Solutions provided award-winning and performance-based call center outsourcing services, such as customer transaction management, telemarketing, campaign management and customer retention to some of the largest and national telecom service providers.

Each acquisition contributed specific strengths to OnviSource';s mission to offer the VICIM. CadCom Telesystems provided interaction capturing, as well as a series of call center enterprise applications. Davacord offered call center optimization layers. Finally, Business Solutions enabled the company to offer outsourcing services options, differentiating and diversifying the company. The acquisitions, followed by additional organic product developments, enabled OnviSource to offer highly affordable, end-to-end and vertically integrated set of customer interaction management software products, called OnviCenter, and outsourcing solutions, called OnviServ.

OnviSource has successfully completed the integration of all facets of the business, products, services and customer base; while producing positive and profitable financial results. Furthermore, the company has created market differentiation, business diversification, financial strength and internal synergies by offering both OnviCenter software products and OnviServ outsourcing solutions.

OnviSource solutions have been acquired by more than 1,000 customers with installations in North America, Europe and Japan. Our outsourcing services have been awarded, and were ranked number one in multiple categories by a major national telecom service provider in the last four consecutive years.